Strategic Partner Success Manager - DACH

Inforcer; Amsterdam; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Steep learning curve

Real impact

Team socials

Employee recognition

Global team

Job summary

inforcer seeks a proactive Partner Success Manager to cultivate and manage relationships with MSP partners across the DACH region from Amsterdam. You will drive value from our cybersecurity and AI platform, identify upsell opportunities, and coordinate with Implementation, Product, and Engineering teams to deliver a seamless customer journey.

Fluency in German and English, a commercial mindset, and strong project management skills are essential as you guide onboarding, adoption, and renewals

Qualifications

• Experience in Account Management or a similar client-facing role in SaaS or cybersecurity.
• Fluent in German and English; professional communication.
• Commercially minded with growth and renewal focus.
• Highly organised; able to manage multiple client relationships.

Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of MSP clients across the DACH region.
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions.
• Collaborate closely with the Implementation team to ensure smooth client onboarding.
• Champion the voice of the customer, relaying insights to Product and Engineering to improve the platform.
• Use data and account health indicators to proactively engage with clients, identify risks, and drive adoption.
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives.
• Cross-collaborate with Sales, Support, Product and Marketing to deliver an end-to-end client experience.
• Support customer adoption and retention with workshops and training, both in person and virtually.

Skills

Account management

Customer success

SaaS

German language

English language

Cybersecurity

Cross-functional

Data-driven

Job description

inforcer seeks a proactive Partner Success Manager to cultivate and manage relationships with MSP partners across the DACH region from Amsterdam. You will drive value from our cybersecurity and AI platform, identify upsell opportunities, and coordinate with Implementation, Product, and Engineering teams to deliver a seamless customer journey.

Fluency in German and English, a commercial mindset, and strong project management skills are essential as you guide onboarding, adoption, and renewals