Strategic Enterprise CSM, EMEA – Remote

Lever, Inc.; Netherlands; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

AI-first environment

Fully remote across Europe

Discretionary professional development

Job summary

Lever, Inc. is seeking a Customer Success - Strategic - EMEA based in the Netherlands. You will manage 20–30 strategic accounts, align objectives with product capabilities, and drive adoption and measurable value across multiple products.

In a fast-moving AI-first environment, you will own renewals, expansions, retention, and customer growth, collaborating with Sales, Engineering, and CS leadership to scale processes and deliver exceptional outcomes.

Qualifications

• 7–10 years in Customer Success or related roles in SaaS.
• Proven ability to drive renewals, expansions, and retention.
• Experience with AI or advanced tech products is desirable.

Responsibilities

• Manage a portfolio of 20–30 enterprise/high-value accounts in EMEA.
• Onboard customers and drive long-term adoption and value realization.
• Analyze usage across products to identify expansion opportunities.
• Own commercial outcomes including renewals and expansions.
• Collaborate with Sales, Engineering, and CS leadership to scale practices.
• Represent customer insights to influence product priorities.

Skills

Customer Success

Account Management

Strategic Partnerships

Executive presence

Cross-functional collaboration

Analytical thinking

Tools

CRM systems

Job description

Lever, Inc. is seeking a Customer Success - Strategic - EMEA based in the Netherlands. You will manage 20–30 strategic accounts, align objectives with product capabilities, and drive adoption and measurable value across multiple products.

In a fast-moving AI-first environment, you will own renewals, expansions, retention, and customer growth, collaborating with Sales, Engineering, and CS leadership to scale processes and deliver exceptional outcomes.