Senior Customer Success Manager, Amsterdam - Strategy

Nobel Recruitment; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Nobel Recruitment invites applications for a Senior Customer Success Manager to manage relationships with existing customers, focusing on keeping A customers happy and expanding value across segments. You will build roadmaps, run QBRs and workshops, and identify upsell opportunities, coordinating with consultants as needed.

The role also involves establishing and scaling the company’s customer success structure from a one-person function to a broader team, in line with growth plans.

Qualifications

• 5+ years in customer success or related roles.
• Fluent Dutch for Dutch-speaking customers.
• Experience with ERP/CRM; Dynamics 365 is a plus.
• Willing to work from Amsterdam office 2-3 days/week and visit customers 1-2 days/week.

Responsibilities

• Manage relationships with existing customers and build customer roadmaps.
• Run QBRs and workshops (including AI-related sessions) for different segments.
• Identify upsell and cross-sell opportunities and involve the right consultants.
• Develop and scale the company's customer success structure beyond the current single-person setup.

Skills

Customer Success

Account Management

Stakeholder Management

Dutch language

Tools

Dynamics 365

Job description

Nobel Recruitment invites applications for a Senior Customer Success Manager to manage relationships with existing customers, focusing on keeping A customers happy and expanding value across segments. You will build roadmaps, run QBRs and workshops, and identify upsell opportunities, coordinating with consultants as needed.

The role also involves establishing and scaling the company’s customer success structure from a one-person function to a broader team, in line with growth plans.