Strategic Customer Success Manager | Executive Advisory

Brivo; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

23 paid holidays yearly

Dutch public holidays

Travel expense coverage

Company equipment

Pension plan

Company swag

Annual company day

Job summary

Brivo is seeking a Customer Success Account Manager in Amsterdam to own strategic accounts, drive retention, and enable expansion. You will engage executives, validate value, and align outcomes with business goals, delivering measurable impact.

Join a global cloud-based access control leader and partner with sales to grow a high-value portfolio while advancing your career in customer experience or sales.

Qualifications

• 2-5 years in Customer Success, Account Management, or Sales/Business Development in high-growth SaaS or tech environments.
• Demonstrated value-based selling, with expansion, upsell/cross-sell, and new business pipeline experience.
• Proven ability to manage, forecast, and grow a complex book of business autonomously, meeting revenue/retention targets.
• Exceptional executive presence; comfortable engaging with C-suite to align outcomes with solutions.
• Experience navigating complex organizations to advocate for customers and drive product improvements.
• Strong business acumen with CRM and CS platforms experience; domain in Physical Security or SaaS is a plus.

Responsibilities

• Own a high-value portfolio, driving NRR and RMR targets with product adoption.
• Serve as the primary post-sale relationship lead with executives; run quarterly strategy sessions.
• Identify, qualify, and execute expansion opportunities; support renewals and new pipeline.
• Act as the internal voice of the customer to influence product roadmap and service delivery.
• Operate autonomously to master account strategy, executive engagement, and negotiations.

Skills

Strategic account management

Value selling

Forecasting & pipeline

Executive presence

CRM (Salesforce)

Gainsight

Tools

Salesforce

Gainsight

Job description

Brivo is seeking a Customer Success Account Manager in Amsterdam to own strategic accounts, drive retention, and enable expansion. You will engage executives, validate value, and align outcomes with business goals, delivering measurable impact.

Join a global cloud-based access control leader and partner with sales to grow a high-value portfolio while advancing your career in customer experience or sales.