Strategic CS Account Manager – Grow Revenue & Relationships

Brivo

Amsterdam

On-site

EUR 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Diverse team with 20+ nationalities

23 paid holidays + Dutch holidays

Travel expense reimbursement

Company equipment

Pension plan

Company swag

Annual company day

Job summary

Brivo is seeking a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and enable sustainable growth through expansions. You will engage executives and end users, align product capabilities with business outcomes, and influence long-term account health.

In this highy collaborative role, you will partner with Sales, renewals, and product teams to secure renewals and build a robust pipeline.

Qualifications

2–5 years in Customer Success, Account Management, or Sales in SaaS/tech.
Value-based selling with expansion and renewals experience.
Autonomous management of a complex book of business including forecasts.
Executive presence; adept with C-suite stakeholders.
Experience using Salesforce and Gainsight or similar CS platforms.

Responsibilities

Own strategic account and revenue ownership to meet targets.
Serve as trusted executive advisor; lead quarterly strategy sessions with executives.
Identify, qualify, and execute expansion opportunities; support renewals.
Advocate for the customer; translate insights into product and service improvements.
Master account strategy and negotiations for growth and long-term success.