Strategic Account Manager – Hungary Growth & Renewals

SmartRecruiters, Inc.; Delft; On-site; EUR 39,000 - 45,000; Full time

Benefits offered by this job

Free lunch

Barista at the office

International environment

Diversity & sustainability focus

Job summary

TOPdesk is seeking an Account Manager for Hungarian customers to be the main commercial contact for your portfolio, working closely with Consultancy, Support, and Development teams to secure revenue and drive customer growth.

You will own renewals, forecast risk, build an expansion pipeline, and explore cross-sell opportunities, while collaborating with Marketing and Product to translate customer feedback into product needs.

Qualifications

• Completed university degree.
• Experience in customer-facing role with revenue responsibility preferred.
• Excellent communication and presentation skills; entrepreneurial mindset.
• Fluent Hungarian and English; German or Dutch fluent is required.

Responsibilities

• Take full ownership of contract renewals within portfolio, including forecasting.
• Identify risks early and define mitigation measures; negotiate terms.
• Build and maintain an active expansion pipeline.
• Identify cross-sell and upsell opportunities based on value.
• Segment accounts by revenue potential to prioritize time.
• Conduct regular, results-oriented customer check-ins.
• Collaborate with Marketing and Product on feedback and needs.

Skills

Communication skills

Presentation skills

CRM experience

Entrepreneurial mindset

Customer focus

Hungarian language

English language

German or Dutch

Education

University degree

Tools

CRM systems

Job description

TOPdesk is seeking an Account Manager for Hungarian customers to be the main commercial contact for your portfolio, working closely with Consultancy, Support, and Development teams to secure revenue and drive customer growth.

You will own renewals, forecast risk, build an expansion pipeline, and explore cross-sell opportunities, while collaborating with Marketing and Product to translate customer feedback into product needs.