Strategic Account Manager - AI-Driven ERP Growth (NL)

Infor; Utrecht; On-site; EUR 70,000 - 110,000; Full time

Job summary

Infor is seeking a seasoned Account Manager to partner with our Netherlands customers from Utrecht. You will manage high-value, installed bases, drive value realization, and identify growth opportunities while collaborating with cross-functional teams to ensure a seamless customer experience.

The role emphasizes relationship-building, retention, renewals, and cross-sell opportunities within an established portfolio, leveraging AI-enabled CloudSuite capabilities.

Qualifications

• Rich background in account management and sales within SaaS/ERP or enterprise software.
• Experience managing and growing relationships with existing customers.
• Excellent Dutch & English communication; strong negotiation and consultative selling skills.

Responsibilities

• Build trusted, long-term relationships with customers as a strategic advisor and executive contact.
• Understand customers' objectives to identify value delivery opportunities from Infor solutions.
• Drive retention, renewal, and expansion across an established customer portfolio.

Skills

Account management

Sales

Customer success

Negotiation

Consultative selling

Communication

Tools

CRM

Job description

Infor is seeking a seasoned Account Manager to partner with our Netherlands customers from Utrecht. You will manage high-value, installed bases, drive value realization, and identify growth opportunities while collaborating with cross-functional teams to ensure a seamless customer experience.

The role emphasizes relationship-building, retention, renewals, and cross-sell opportunities within an established portfolio, leveraging AI-enabled CloudSuite capabilities.