Strategic Account Manager, AI-Driven ERP

Infor Inc.; Utrecht; On-site; EUR 65,000 - 90,000; Full time

Job summary

Infor is seeking a seasoned Account Manager to partner with our existing customers across the Netherlands, focusing on delivering value from the Infor investment and driving long-term relationships. You will act as a strategic advisor and collaborate with multiple teams to ensure a seamless customer experience.

You will manage a portfolio of accounts, identify opportunities for expansion, and guide customers through renewal and optimization of Infor solutions.

Qualifications

• Experience in account management, sales, customer success, or business development with installed customer base.
• Strong communication, presentation, negotiation, and consultative selling skills.
• Ability to build credibility with customers and internal stakeholders.
• Curiosity and focus on creating long-term value.

Responsibilities

• Build trusted, long-term relationships with customers as strategic advisor.
• Understand customers' objectives to identify value from Infor solutions.
• Drive retention, renewal, and expansion across the portfolio.
• Collaborate with Success, Services, Solution Consulting, Support, and Sales teams for seamless experience.
• Manage opportunities through full sales cycle from discovery to close.
• Maintain pipeline forecasts and account plans using CRM.
• Engage customers to uncover needs and improve outcomes.
• Pursue cross-sell and upsell opportunities aligned with goals.

Skills

Account management

Sales experience

Communication

Negotiation

Consultative selling

Cross-functional

Analytical thinking

Growth mindset

Dutch & English

Tools

CRM

Reporting tools

Job description

Infor is seeking a seasoned Account Manager to partner with our existing customers across the Netherlands, focusing on delivering value from the Infor investment and driving long-term relationships. You will act as a strategic advisor and collaborate with multiple teams to ensure a seamless customer experience.

You will manage a portfolio of accounts, identify opportunities for expansion, and guide customers through renewal and optimization of Infor solutions.