Account Manager

Infor; Utrecht; On-site; EUR 70,000 - 110,000; Full time

Job summary

Infor is seeking a seasoned Account Manager to partner with our Netherlands customers from Utrecht. You will manage high-value, installed bases, drive value realization, and identify growth opportunities while collaborating with cross-functional teams to ensure a seamless customer experience.

The role emphasizes relationship-building, retention, renewals, and cross-sell opportunities within an established portfolio, leveraging AI-enabled CloudSuite capabilities.

Qualifications

• Rich background in account management and sales within SaaS/ERP or enterprise software.
• Experience managing and growing relationships with existing customers.
• Excellent Dutch & English communication; strong negotiation and consultative selling skills.

Responsibilities

• Build trusted, long-term relationships with customers as a strategic advisor and executive contact.
• Understand customers' objectives to identify value delivery opportunities from Infor solutions.
• Drive retention, renewal, and expansion across an established customer portfolio.

Skills

Account management

Sales

Customer success

Negotiation

Consultative selling

Communication

Tools

CRM

Job description

Description

At Infor, we are looking for a seasoned Account Manager to partner with our existing customers across the Netherlands, bringing proven experience managing complex, high-value relationships within an installed customer base. You will be responsible for helping customers realize value from their Infor investment, strengthening long-term relationships, and identifying opportunities to drive business growth. This role is ideal for someone who embraces Koch's PBM principles, focuses on creating mutual benefit, and is passionate about delivering outstanding customer outcomes.

Department: Sales

Location: Utrecht

A Typical Day In The Life Includes

• Build trusted, long-term relationships with customers, acting as a strategic advisor and executive-level point of contact within your assigned accounts.
• Understand customers' business objectives, challenges, and growth plans to identify opportunities to deliver additional value through Infor solutions and services.
• Drive retention, renewal, and expansion opportunities across an established customer portfolio.
• Collaborate with Customer Success, Professional Services, Solution Consulting, Support, and Sales teams to ensure a seamless customer experience.
• Manage customer opportunities through the full sales cycle, from discovery and qualification through proposal, negotiation, and close.
• Maintain accurate pipeline forecasts and account plans using CRM and reporting tools.
• Proactively engage customers to uncover business needs, maximize product adoption, and improve customer outcomes.
• Identify and pursue cross-sell and upsell opportunities that align with customer goals and deliver measurable value.
• Contribute to continuous improvement in sales processes, messaging, and execution.
• Demonstrate a growth mindset through continuous learning, customer focus, and principled decision making.
• Champion Infor's core values and build strong relationships across customers, partners, and internal stakeholders.
• Leverage AI-driven insights and Infor's AI-enabled CloudSuite capabilities to strengthen account strategy, uncover expansion opportunities, and speak credibly with customers about the value of AI and automation within their business processes.

Basic Qualifications

• Rich background of experience in account management, sales, customer success, or business development, with a proven track record managing an installed customer base, ideally within SaaS, ERP, or enterprise software environments.
• Experience managing and growing relationships with existing customers.
• Strong communication, presentation, negotiation, and consultative selling skills.
• Ability to build credibility and trust quickly with both customer and internal stakeholders.
• A mindset focused on continuous learning, curiosity, and creating long-term value.
• Ability to analyse customer needs, business challenges, and commercial opportunities.
• Proven track record of meeting or exceeding sales quotas and revenue targets.
• Experience with solution selling methodologies.
• Demonstrated experience guiding customers through business or digital transformation initiatives, such as cloud migration, ERP modernization, or process transformation.
• Excellent communication skills in Dutch & English

Preferred Qualifications

• Experience selling Cloud, SaaS, ERP, or Enterprise Software solutions.
• Experience working with medium to large enterprise customers.
• Experience managing renewals, cross-sell, and upsell opportunities within an installed customer base.
• Experience working in a matrixed, global organization.
• Working knowledge of AI and automation trends in enterprise software, with the ability to speak credibly to customers about the value and roadmap of AI-enabled ERP capabilities.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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