Service Manager – Netherlands (Hybrid)

Midea Group; Noord-Holland; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary €65,000–€85,000 + ˜

Meal allowance €2400/year

Internet allowance €360/year

Growth potential

Job summary

Midea Group seeks an experienced Service Manager to lead after-sales service operations across the Netherlands. You will drive service performance, customer satisfaction, warranty processes, and partner management, working with Sales, third-party service providers, and China HQ to deliver outstanding customer experiences.

This brand-new role offers ownership, cross-functional collaboration, and growth potential within a Fortune Global 500 company.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related discipline.
• Minimum 5 years' experience in after-sales service, customer service, technical service, or service operations management.
• Experience managing service providers, contractors, or service networks.
• Experience in consumer electronics, home appliances, HVAC, or related industries preferred.
• Fluent Dutch and English; Chinese language capability is an advantage.

Responsibilities

• Lead and develop after-sales service operations across the Netherlands.
• Manage service performance, customer satisfaction, and SLAs with partners.
• Oversee warranty processes and service cost monitoring.
• Collaborate with Sales, Quality, Product and HQ to improve service readiness.

Skills

Dutch (Fluent)

English (Fluent)

Chinese (Advantage)

Education

Bachelor's degree in Business Administration/Engineering/Operations Management

Job description

Midea Group is a Global Fortune 500 company and the world's leading manufacturer of home appliances. Committed to bringing great innovations to life, Midea Group goes beyond smart home appliances and comprises seven business segments: Smart Home, Industrial Technology, Building Technology, KUKA (Robotics and Automation), New Energy, Midea Healthcare, and ANNTO Logistics.

- Global Fortune 500 #231 in 2026

About the Role

We are seeking an experienced and customer-focused Service Manager to lead and develop after-sales service operations across the Netherlands. The successful candidate will be responsible for managing service performance, customer satisfaction, service partners, warranty operations, and continuous improvement initiatives to ensure a high-quality customer experience.

This is a brand-new role — ideal for someone who wants to shape processes, make an impact, and grow with the business. You will work closely with the Sales team, third-party service partners, and China HQ to deliver an excellent customer experience.

Key Responsibilities

1. Service Operations Management

• Manage the day-to-day after-sales service activities across the Netherlands.
• Ensure service requests, repairs, installations, and technical support activities are delivered efficiently and in accordance with company standards.
• Monitor service performance and ensure customer issues are resolved within agreed service levels.
• Develop and implement service procedures, processes, and operational controls.

2. Service Partner & Contractor Management

• Manage relationships with third-party service providers, repair centres, and installation partners.
• Conduct regular performance reviews with service partners.
• Monitor service quality, repair turnaround times, and customer satisfaction levels.
• Ensure service partners comply with contractual obligations and Service Level Agreements (SLAs).
• Identify opportunities for service network improvement and expansion.

3. Customer Satisfaction Management

• Drive initiatives to improve customer satisfaction and service experience.
• Handle escalated customer complaints and ensure timely resolution.
• Analyse customer feedback and service performance data to identify improvement opportunities.
• Implement corrective actions to address recurring service issues.

4. Warranty & Quality Management

• Oversee warranty claim processes and ensure accurate claim validation.
• Monitor warranty costs and identify opportunities to reduce service-related expenses.
• Work closely with Quality, Product, and Technical teams to address product-related issues.
• Provide feedback to headquarters regarding recurring product quality concerns.

5. Service Performance Monitoring & Reporting

• Track and analyse key service KPIs.
• Prepare weekly, monthly, and quarterly service performance reports.
• Present service performance updates and recommendations to management.
• Lead service improvement and operational excellence initiatives.
• Identify opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.
• Support digitalisation and process optimisation projects within the service function.

7. Cross-Functional Collaboration

• Work closely with Sales, Supply Chain, Technical Support, Quality, Finance, and China Headquarters.
• Support product launches and service readiness activities.
• Provide service expertise and operational insights to support business objectives.

Valid work authorization for the Netherlands (no visa sponsorship available)

What We’re Looking For

Education

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related discipline.

Experience

• Minimum 5 years' experience in after-sales service, customer service, technical service, or service operations management.
• Experience managing service providers, contractors, or service networks.
• Experience in consumer electronics, home appliances, HVAC, or related industries is preferred.

Languages

• Fluent Dutch (written and spoken).
• Fluent English (written and spoken).
• Chinese language capability is an advantage.

What We Offer

- Competitive salary: €65,000 - €85,000 (depending on experience) + 20% variable bonus

- Benefits: Meal allowance €2400/year + Internet allowance €360/year

- Hybrid working model (3 days office / 2 days home)

- A brand-new role with real ownership and growth potential

- Be part of a Fortune Global 500 company expanding in the Netherlands

- International team and career development opportunities

Equal Opportunity Statement

Midea Group is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable law.