Manager Customer Service (m/f/d)

The Manitowoc Company; Breda; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Mobile working option

Attractive remuneration

Job summary

A leading machinery manufacturing firm in Breda, Netherlands is seeking a Manager Customer Service to lead the local team. The role involves managing customer relationships, promoting new services, and ensuring quality standards. Ideal candidates will have a strong technical background, experience in employee management, and be fluent in Dutch and English. This full-time position offers flexible working hours and an attractive remuneration package.

Qualifications

• Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes.
• Experience in employee management and in setting up or expanding an organization.

Responsibilities

• Lead the local customer service team and manage customer relationships.
• Promote and develop new services while ensuring timely support regarding technical issues.
• Implement safety standards and ensure ISO compliance.

Skills

Customer relationship management

Technical understanding

Employee management

Business fluent Dutch

Good English skills

Education

Completed training or studies in a commercial or technical field

Job description

Manager Customer Service (m/f/d)

Location: Breda, Netherlands

We are seeking a Manager Customer Service to lead our local team in Breda. The role involves building future-oriented customer relationships and driving service excellence.

Your Tasks

• Active customer relationship management, maintain the current and convince new customers
• Promote and develop new services
• Ensure timely support regarding technical issues and parts inquiries
• Manage and further develop the local service team
• Implement and continuously improve safety standards (SMS) and increase safety awareness
• Ensure quality requirements and ISO compliance through appropriate measures
• Provide and evaluate reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)
• Optimize administrative processes (orders, invoices, payments) in compliance with legal and internal requirements
• Handle legal and warranty cases

Your Qualification

• Completed training or studies in a commercial or technical field
• Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes
• Experience in employee management and in setting up or expanding an organization
• Business fluent DutchАnd good English skills

What We Offer

A varied work environment with flexible working hours and the option of “mobile working”, attractive remuneration with special benefits, and a pleasant working atmosphere.

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Machinery Manufacturing

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