Manager Service Excellence

BDR Thermea Group; Apeldoorn; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

13th month

27 vacation days

13 ADV days

Pension plan

Development opportunities

Job summary

BDR Thermea Group in the Netherlands seeks a Manager Service Excellence Benelux to build and lead the service organization. You ensure the systems, processes and teams behind the customer experience perform at their best, driving operational excellence and continuous improvement across the Benelux region.

Reporting to the Aftersales Director Benelux, you’ll lead a team of about 12, collaborate with Service, Supply Chain and Logistics, and translate strategy into practical actions with measurable

Qualifications

• Leadership experience in service, operations or similar environment.
• Strong continuous improvement mindset and track record.
• Analytical thinker with pragmatic approach to problems.
• Experience leading change in complex organisations.
• Ability to build strong relationships with stakeholders at all levels.
• Knowledge of Lean Six Sigma; fluent in Dutch and English.

Responsibilities

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Skills

Leadership

Continuous improvement

Analytical thinking

Change leadership

Stakeholder management

Lean Six Sigma

Dutch & English communication

Job description

Manager Service Excellence Benelux

Build the service organization that customers don’t see but feel every day.

When service runs smoothly, customers barely notice it. Appointments happen on time, spare parts are available, and technicians have what they need to deliver an excellent service experience.

As Manager Service Excellence Benelux, you ensure the systems, processes and teams behind that experience perform at their best. You drive operational excellence, lead continuous improvement initiatives and help shape the future of our service organisation across the Benelux.

What you’ll do

Together with operational leaders and support teams, you’ll improve performance, efficiency and customer satisfaction across the service organisation. You will:

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Why you’ll enjoy this role

This is a role for someone who likes building and improving. You’ll have the opportunity to influence the direction of the Benelux service organisation while combining strategic thinking with hands‑on execution.

You’ll work across operations, supply chain, logistics and digitalisation, leading initiatives that directly impact both customer experience and business performance.

Team & culture
You will report to the Aftersales Director Benelux and lead a team of approximately 12 professionals in the Netherlands and Belgium.

We value collaboration, ownership and continuous improvement. Success in this role comes from connecting people, simplifying complexity and turning ideas into results.

What we’re looking for
You bring leadership experience in service, operations, supply chain or a similar environment and have a strong continuous improvement mindset.

You have experience with working in a matrix organisation or group.

You combine analytical thinking with a pragmatic approach, have experience leading change in complex organisations, and are able to build strong relationships with stakeholders at all levels. Knowledge of Lean Six Sigma and strong communication skills in Dutch and English are important.

Why Remeha?
At Remeha, you’ll join an organisation with a strong heritage and a clear focus on the future. As the energy transition accelerates, we continue to invest in digitalisation, service innovation and sustainable climate solutions.

What you can expect:

• A leadership role with real influence on the future of our Benelux service (matrix) organisation.
• The opportunity to drive meaningful improvements with visible business impact.
• An attractive salary and benefits package, including a 13th month.
• 27 vacation days and 13 ADV days.
• A strong pension scheme.
• Plenty of opportunities for professional and personal development.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.