Netherlands After-Sales Service Manager

Midea Europe; Noord-Holland; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary €65,000–€85,000 + ˜

Meal allowance €2400/year

Internet allowance €360/year

Growth potential

Job summary

Midea Group seeks an experienced Service Manager to lead after-sales service operations across the Netherlands. You will drive service performance, customer satisfaction, warranty processes, and partner management, working with Sales, third-party service providers, and China HQ to deliver outstanding customer experiences.

This brand-new role offers ownership, cross-functional collaboration, and growth potential within a Fortune Global 500 company.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related discipline.
• Minimum 5 years' experience in after-sales service, customer service, technical service, or service operations management.
• Experience managing service providers, contractors, or service networks.
• Experience in consumer electronics, home appliances, HVAC, or related industries preferred.
• Fluent Dutch and English; Chinese language capability is an advantage.

Responsibilities

• Lead and develop after-sales service operations across the Netherlands.
• Manage service performance, customer satisfaction, and SLAs with partners.
• Oversee warranty processes and service cost monitoring.
• Collaborate with Sales, Quality, Product and HQ to improve service readiness.

Skills

Dutch (Fluent)

English (Fluent)

Chinese (Advantage)

Education

Bachelor's degree in Business Administration/Engineering/Operations Management

Job description

Midea Group seeks an experienced Service Manager to lead after-sales service operations across the Netherlands. You will drive service performance, customer satisfaction, warranty processes, and partner management, working with Sales, third-party service providers, and China HQ to deliver outstanding customer experiences.

This brand-new role offers ownership, cross-functional collaboration, and growth potential within a Fortune Global 500 company.