Senior Technical Customer Success Manager — Drive Adoption & Growth

Sentry; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Commuter Stipend

Professional Development Stipend

Flexible PTO

Job summary

Sentry is expanding our Technical Customer Success team in Amsterdam, Netherlands, on a one-year fixed contract with potential for conversion. You will be a technical product expert responsible for onboarding customers, achieving maximum value from the Sentry Platform, and uncovering opportunities for growth.

You’ll collaborate with Account Executives, Sales Engineers, and Engineering to ensure customers’ technical and business goals are met.

Qualifications

• BA/BS degree in CS or related field or equivalent experience.
• 5+ years of experience in Customer Success or a customer-facing role.
• Strong understanding of Devs, DevOps, monitoring, and cloud-native platforms.
• Experience with complex, multi-divisional, multi-geographical customers.
• Executive presence and strong communication skills.
• Experience collaborating with Sales, Product, Marketing, ProServices.
• Self-driven with passion for technology and SaaS.
• Past developer/DevOps experience.
• Extensive knowledge in application monitoring: logs, metrics, traces.

Responsibilities

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve goals using the Sentry Platform.
• Drive customer success and health through onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define business and technical objectives and achieve them.
• Act as a trusted advisor to assigned customers—driving best practices and long-term success.
• Partner with the sales team to identify expansions and new opportunities from customer success.
• Advocate for customers internally, communicate needs, prioritize product improvements.

Skills

Customer Success

Executive presence

Cross-functional collaboration

Technical communication

Problem solving

Education

BA/BS in CS or related field

Tools

DevOps

Cloud-native platforms

Monitoring tools

Job description

Sentry is expanding our Technical Customer Success team in Amsterdam, Netherlands, on a one-year fixed contract with potential for conversion. You will be a technical product expert responsible for onboarding customers, achieving maximum value from the Sentry Platform, and uncovering opportunities for growth.

You’ll collaborate with Account Executives, Sales Engineers, and Engineering to ensure customers’ technical and business goals are met.