Customer Success Leader — Drive Retention in Amsterdam

Oakwell Hampton Group; Amsterdam; On-site; EUR 42,000 - 70,000; Full time

Job summary

Oakwell Hampton Group is seeking a Customer Success Manager for its Amsterdam-based SaaS team. The role focuses on ensuring customers derive value, achieve effective adoption, and stay retained as the company scales in Europe.

You will own the customer journey from onboarding to renewal, build strong relationships, and work with product and sales to maximize lifetime value. This on-site position offers growth in a dynamic, collaborative environment in Amsterdam.

Qualifications

• Experience in customer success or account management in a SaaS environment.
• Strong relationship-building and communication skills.
• Ability to manage onboarding and ensure product adoption.

Responsibilities

• Own onboarding, onboarding success metrics, and retention initiatives.
• Identify opportunities to expand usage and reduce churn.
• Build and maintain strong relationships with customers across Europe.
• Collaborate with product and sales to maximize customer value.

Skills

Customer onboarding

Relationship building

Proactive problem solving

Account management

Multi-tasking

Job description

Oakwell Hampton Group is seeking a Customer Success Manager for its Amsterdam-based SaaS team. The role focuses on ensuring customers derive value, achieve effective adoption, and stay retained as the company scales in Europe.

You will own the customer journey from onboarding to renewal, build strong relationships, and work with product and sales to maximize lifetime value. This on-site position offers growth in a dynamic, collaborative environment in Amsterdam.