Senior Technical Customer Success Manager

Sentry; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Commuter Stipend

Professional Development Stipend

Flexible PTO

Job summary

Sentry is expanding our Technical Customer Success team in Amsterdam, Netherlands, on a one-year fixed contract with potential for conversion. You will be a technical product expert responsible for onboarding customers, achieving maximum value from the Sentry Platform, and uncovering opportunities for growth.

You’ll collaborate with Account Executives, Sales Engineers, and Engineering to ensure customers’ technical and business goals are met.

Qualifications

• BA/BS degree in CS or related field or equivalent experience.
• 5+ years of experience in Customer Success or a customer-facing role.
• Strong understanding of Devs, DevOps, monitoring, and cloud-native platforms.
• Experience with complex, multi-divisional, multi-geographical customers.
• Executive presence and strong communication skills.
• Experience collaborating with Sales, Product, Marketing, ProServices.
• Self-driven with passion for technology and SaaS.
• Past developer/DevOps experience.
• Extensive knowledge in application monitoring: logs, metrics, traces.

Responsibilities

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve goals using the Sentry Platform.
• Drive customer success and health through onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define business and technical objectives and achieve them.
• Act as a trusted advisor to assigned customers—driving best practices and long-term success.
• Partner with the sales team to identify expansions and new opportunities from customer success.
• Advocate for customers internally, communicate needs, prioritize product improvements.

Skills

Customer Success

Executive presence

Cross-functional collaboration

Technical communication

Problem solving

Education

BA/BS in CS or related field

Tools

DevOps

Cloud-native platforms

Monitoring tools

Job description

Senior Technical Customer Success Manager

Amsterdam, Netherlands

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the role:

Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.

You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.

This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product,we’d love to meet you.

This is a one year fixed contract with potential for conversion after the one year.

In this role you will:

Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.

Drive customer success and health through effective onboarding, adoption, value realization, and retention.

Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.

Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.

Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

You’ll love this job if you:

Enjoy talking about technology and interfacing with engineers and engineering leaders

Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals

Appreciate working on a variety of projects with customers from lots of different industries

Like being “in the middle of it all”, working across the organization to move the product forward

Have a fast-paced, results-driven mindset

Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

This is a technical role combined with business skills. You have to have strong technical background to be successful in this role

BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory

5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role

Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms

Experience in working with complex, multi-divisional, multi-geographical customers

Impressive executive presence and communication abilities

Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)

You’re driven; no one needs to push you to excel; it’s just who you are

Passion for technology and being a part of a fast-growing SaaS company

Past experience as a developer/devops

Extensive knowledge in application monitoring, Logs, Metrics, Traces

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

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