AI-Driven Customer Success Manager

Trengo; Utrecht; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Learning budget

Vacation days

Pension

Mental health support

Sabbatical (unpaid)

Lunch provided

Internet/phone allowance

Travel reimbursement

Job summary

Trengo, a Dutch AI-powered customer engagement platform, is seeking a Customer Success Manager in Utrecht. You will manage a portfolio to ensure retention, adoption and expansion, turning customer success into measurable value.

You will drive AI adoption at scale and collaborate with Onboarding, Solution Consultancy, and Product to influence the roadmap while delivering strong commercial results in a fast-moving scale-up.

Qualifications

• 2+ years experience in customer success, account management, or customer-facing SaaS role.
• Fluent in Dutch and English, written and spoken.

Responsibilities

• Own a portfolio of customers and deliver on retention, adoption, and expansion targets.
• Drive AI adoption at scale—activate AI Agent, AI Journeys and automation for measurable impact.
• Spot and close expansion opportunities, from extra seats to new use-cases and plan upgrades.
• Turn usage data and health signals into sharp business reviews and next steps for growth.
• Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.

Skills

Customer success

Account management

SaaS

Dutch & English

Job description

Trengo, a Dutch AI-powered customer engagement platform, is seeking a Customer Success Manager in Utrecht. You will manage a portfolio to ensure retention, adoption and expansion, turning customer success into measurable value.

You will drive AI adoption at scale and collaborate with Onboarding, Solution Consultancy, and Product to influence the roadmap while delivering strong commercial results in a fast-moving scale-up.