Senior Global Customer Success Leader

OutSystems; Amsterdam; Hybrid; EUR 75,000 - 110,000; Full time

Job summary

OutSystems in Amsterdam is seeking a Senior Customer Success Manager (Lead) to ensure top enterprise customers realize full value from our platform. You will manage high-touch accounts, drive adoption, and lead renewal and expansion opportunities across global deployments.

The role requires 5+ years in customer-facing roles, strong data-driven decision making, and the ability to coordinate with product and services teams across geos. A Bachelor’s degree is required.

Qualifications

• 5+ years in customer-facing services roles.
• Experience with technical accounts or success management.
• Ability to gather data to drive account strategy.
• Proven ability to influence stakeholders.

Responsibilities

• Manage high-touch accounts and drive product adoption.
• Renew contracts and maximize expansions.
• Onboard new customers and educate on best practices.
• Collaborate with global teams to resolve escalations.
• Provide insights on usage and risk factors.

Skills

Customer success

Cross-functional collaboration

Data analysis

Project management

Communication

Education

Bachelor's degree

Tools

SFDC

Gainsight

Job description

OutSystems in Amsterdam is seeking a Senior Customer Success Manager (Lead) to ensure top enterprise customers realize full value from our platform. You will manage high-touch accounts, drive adoption, and lead renewal and expansion opportunities across global deployments.

The role requires 5+ years in customer-facing roles, strong data-driven decision making, and the ability to coordinate with product and services teams across geos. A Bachelor’s degree is required.