Senior Customer Success Manager - Hybrid, Global SaaS

Sowelo Consulting; Utrecht; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Office 2 days/week

Job summary

Sowelo Consulting is seeking a Customer Success Manager to join the European Customer Success team. You will act as a strategic advisor, nurturing long-term relationships with customers while leading the account team and coordinating across departments to assess status, spot opportunities, and address challenges for each account.

With deep product knowledge, you will articulate value and usage to meet client needs, build relationships with senior leadership, and manage a portfolio of 40

Qualifications

• 2+ years in customer success, account management, or strategic consulting in customer-facing roles.
• Experience in SaaS or retail-related background.

Responsibilities

• Build and maintain relationships with decision-makers and stakeholders.
• Identify goals and needs to upsell opportunities.
• Drive product value and adoption to support upselling.
• Conduct regular check-ins to evaluate satisfaction and growth.

Skills

Customer success

Account management

Strategic consulting

SaaS

Enterprise customers

Relationship building

Analytical skills

English Dutch fluency

Job description

Sowelo Consulting is seeking a Customer Success Manager to join the European Customer Success team. You will act as a strategic advisor, nurturing long-term relationships with customers while leading the account team and coordinating across departments to assess status, spot opportunities, and address challenges for each account.

With deep product knowledge, you will articulate value and usage to meet client needs, build relationships with senior leadership, and manage a portfolio of 40