Lead Customer Success Manager

OutSystems; Amsterdam; Hybrid; EUR 75,000 - 110,000; Full time

Job summary

OutSystems in Amsterdam is seeking a Senior Customer Success Manager (Lead) to ensure top enterprise customers realize full value from our platform. You will manage high-touch accounts, drive adoption, and lead renewal and expansion opportunities across global deployments.

The role requires 5+ years in customer-facing roles, strong data-driven decision making, and the ability to coordinate with product and services teams across geos. A Bachelor’s degree is required.

Qualifications

• 5+ years in customer-facing services roles.
• Experience with technical accounts or success management.
• Ability to gather data to drive account strategy.
• Proven ability to influence stakeholders.

Responsibilities

• Manage high-touch accounts and drive product adoption.
• Renew contracts and maximize expansions.
• Onboard new customers and educate on best practices.
• Collaborate with global teams to resolve escalations.
• Provide insights on usage and risk factors.

Skills

Customer success

Cross-functional collaboration

Data analysis

Project management

Communication

Education

Bachelor's degree

Tools

SFDC

Gainsight

Job description

## Lead Customer Success ManagerApply: Netherlands - Amsterdam: Full time: Posted Today: R1841**There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!****Senior Customer Success Manager - Lead** Due to an ever-expanding client base, OutSystems is hiring a **Senior Customer Success Manager** to ensure the most strategic customers are realising the full value from OutSystems products and solutions across their entire global enterprises.**What You Will Do** * Responsible for managing high touch accounts helping increase product adoption and expansions. There is also a requirement to renew contracts that are allocated. The vertical markets we work in are variable so exposure to different industries is an advantage* Onboard new customers* Educate the customer on OutSystems’ best practices, resources and training materials* Maintain communication with your customers to ensure success in their development and identify bottlenecks early* Be a key player of a growing global Customer Success team managing a large customer base and important initiatives* Provide business, and product knowledge and develop/execute effective success plans to drive customer outcomes* Educate customers on how existing and new product features/functionality will contribute to the growth of their business* Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximise utilisation of our platform* Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems.* Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team* Gather insights and data regarding consumption, trends and risk factors.* Be innovative and make an impact: on your customers, on your team, and on the company* Manage a large customer base efficiently and effectively* Increasing executive ability into your customer base, broaden contacts and build champions**Qualifications** * Bachelor’s Degree (or equivalent) or higher* 5+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services* Proven ability to multi-task and adapt to constant change* Ability to gather and analyse data and apply to your account management strategies* Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts* Experience working with a technical customer base and/or corporate IT projects and processes* Proven ability to influence people internally and externally to drive outcomes* A highly qualitative approach to understanding, measuring, and forecasting Customer behavior and revenue* The ability to work with distributed teams, across geos and cultures* Detail oriented and well organised. Able to work with minimal supervision and very effective at managing time* SFDC/Gainsight experience preferable