Senior Customer Success Leader — Enterprise Accounts

Sowelo Consulting; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model (1 day in office per

Global customer base exposure

Job summary

Sowelo Consulting is seeking a Senior Customer Success Manager to join its European team. You will act as a strategic advisor, nurturing long-term relationships and leading the account team across multiple sectors and products.

You will collaborate with departments to assess status, identify opportunities, and address challenges, building strong relationships with senior leadership to drive client success.

Qualifications

• Minimum of 6 years of experience in customer success, account management, or strategic consulting in customer-facing roles.
• Proven track record of addressing complex enterprise customer needs and achieving targets.
• Excellent relationship-building and stakeholder-management abilities.
• Fluent in English, both written and spoken.

Responsibilities

• Build and maintain relationships with decision-makers and stakeholders.
• Identify goals, challenges and upsell opportunities for customers.
• Drive product value and adoption to enable growth.
• Conduct regular check-ins to assess satisfaction and address concerns.
• Manage a portfolio of 15–25 accounts including enterprise and multiproduct customers.
• Monitor risks to retention and proactively ensure customer success.
• Track KPIs and provide actionable insights to internal teams and customers.
• Identify opportunities to expand wallet share by analyzing needs and usage.
• Meet retention and expansion targets using consultative sales approaches.
• Lead account teams across internal stakeholders to meet shared goals.

Skills

Customer success

Account management

Strategic consulting

Relationship building

Stakeholder management

Analytical skills

Fluent English

Job description

Sowelo Consulting is seeking a Senior Customer Success Manager to join its European team. You will act as a strategic advisor, nurturing long-term relationships and leading the account team across multiple sectors and products.

You will collaborate with departments to assess status, identify opportunities, and address challenges, building strong relationships with senior leadership to drive client success.