Senior Customer Success Manager – Hybrid, Global SaaS

Sowelo Consulting; Rotterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Sowelo Consulting is seeking a Senior Customer Success Manager to join the European Customer Success team. You will act as a strategic advisor, fostering long-term relationships while leading the account team and collaborating across departments to maximize value for each client.

You will manage 15–25 accounts, drive adoption, identify upsell opportunities, and communicate product value to senior leadership. Fluency in English is required.

Qualifications

• Minimum 6 years of experience in customer success, account management, or strategic consulting in customer-facing roles.
• Proven ability to address complex enterprise customer requirements.
• Strong track record of meeting or exceeding targets.

Responsibilities

• Build and maintain relationships with decision-makers and stakeholders.
• Identify goals, challenges, and needs to propose upsell opportunities.
• Drive product value and adoption to support future upselling.
• Conduct regular check-ins to gauge satisfaction and address concerns.
• Manage a portfolio of 15–25 accounts, enterprise and multiproduct.
• Monitor risks to retention and ensure customer success.
• Track KPIs like health, usage, and satisfaction; share insights.
• Identify opportunities to expand wallet share through needs analysis.
• Meet retention and expansion targets using consultative sales.
• Articulate product value aligned with business objectives and challenges.
• Lead account teams across internal stakeholders to solve problems.

Skills

Customer success

Account management

Strategic consulting

Relationship building

English fluency

Job description

Sowelo Consulting is seeking a Senior Customer Success Manager to join the European Customer Success team. You will act as a strategic advisor, fostering long-term relationships while leading the account team and collaborating across departments to maximize value for each client.

You will manage 15–25 accounts, drive adoption, identify upsell opportunities, and communicate product value to senior leadership. Fluency in English is required.