Senior Global CRM Leader — Multi-Channel Growth & Retention

Just Eat Takeaway.com; Zunderdorp; On-site; EUR 70,000 - 100,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Senior CRM Manager to lead the Customer Engagement & Loyalty squad, driving retention across email, push, SMS, and in-app channels. You will shape CRM execution, mentor teammates, and partner with local and global teams in a fast-moving, data-driven environment.

You will own segmentation, personalization initiatives, and cross-channel experimentation while ensuring customer-first messaging and high-quality delivery.

Qualifications

• Proven expertise in multi-channel CRM marketing across email, push, SMS, and in-app campaigns.
• Analytical mindset with data-driven segmentation and retention improvement track record.
• Experience mentoring junior teammates and collaborating with global teams.

Responsibilities

• Design and optimise high-impact CRM campaigns across multiple channels.
• Lead A/B testing and data analysis to improve campaign performance and retention.
• Streamline CRM processes and campaign workflows across markets.
• Partner with international teams to experiment with new CRM technologies and AI strategies.
• Collaborate with data, product and brand teams to ensure brand-aligned messaging.
• Mentor junior team members and ensure high quality execution.

Skills

Multi-channel CRM

Data-driven segmentation

A/B testing

Mentoring teammates

Stakeholder management

English communication

Tools

AI-powered engagement tools

Job description

Just Eat Takeaway.com is seeking a Senior CRM Manager to lead the Customer Engagement & Loyalty squad, driving retention across email, push, SMS, and in-app channels. You will shape CRM execution, mentor teammates, and partner with local and global teams in a fast-moving, data-driven environment.

You will own segmentation, personalization initiatives, and cross-channel experimentation while ensuring customer-first messaging and high-quality delivery.