CRM Manager: Multi-Channel Engagement & Retention Lead

Just Eat Takeaway.com; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

Just Eat Takeaway.com is seeking a CRM Manager to drive retention across channels from our Amsterdam hub. You will design and optimise campaigns across email, push, SMS, and in-app platforms, while turning data into impactful programs. You’ll mentor teammates and work with local and global teams to move fast and scale impact in a dynamic environment.

The role emphasizes ownership, analytics, and cross-functional collaboration to deliver brand-aligned, customer-centric communications at scale.

Qualifications

• Proven expertise in multi-channel CRM marketing across email, push, and in-app channels.
• Analytical mindset with data-driven segmentation and retention improvements.
• Strong stakeholder management and project ownership in a global context.

Responsibilities

• Design and optimise high-impact CRM campaigns across channels to grow customer lifetime value.
• Lead A/B testing and data analysis to improve retention metrics.
• Streamline CRM processes, voucher planning, and campaign workflows across markets.
• Partner with international and local teams to explore AI-driven engagement strategies.
• Collaborate with data, product, and brand teams to ensure timely, brand-aligned messaging.

Skills

CRM marketing

Multi-channel campaigns

A/B testing

Data analytics

Stakeholder management

Mentoring

English proficiency

Job description

Just Eat Takeaway.com is seeking a CRM Manager to drive retention across channels from our Amsterdam hub. You will design and optimise campaigns across email, push, SMS, and in-app platforms, while turning data into impactful programs. You’ll mentor teammates and work with local and global teams to move fast and scale impact in a dynamic environment.

The role emphasizes ownership, analytics, and cross-functional collaboration to deliver brand-aligned, customer-centric communications at scale.