CRM Lead: Multi-Channel Growth & Retention

Just Eat Takeaway.com; Ransdorp; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com is seeking a CRM Manager to lead retention initiatives across channels within the Customer Engagement & Loyalty squad. You will design and optimize high-impact campaigns across email, push, SMS, and in-app channels, focusing on long-term customer lifetime value.

You will drive data-driven segmentation, perform rigorous A/B tests, and collaborate with international and local teams to scale CRM innovations while mentoring junior colleagues and ensuring brand-aligned,

Qualifications

• Proven expertise in multi-channel CRM marketing across Email, Push, and In-App campaigns.
• Strong data-driven segmentation abilities and analytics.
• Track record of improving customer retention and lifecycle value.
• Excellent stakeholder management and cross-functional collaboration.
• Ability to mentor junior teammates and interns.
• Curiosity about AI-driven engagement tools and new channels.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms.
• Drive excellence through A/B testing and data analysis to improve campaign performance.
• Streamline CRM processes, voucher planning, and campaign workflows across markets.
• Collaborate with international and local teams on CRM technologies and AI-driven strategies.
• Partner with data, product, and brand teams to ensure messaging is timely, brand-aligned, and customer-first.
• Mentor junior team members and interns to maintain quality standards.

Skills

Multi-channel CRM

Email campaigns

Push campaigns

In-app campaigns

A/B testing

Data analysis

Segmentation

Stakeholder management

Mentoring

English communication

Job description

Just Eat Takeaway.com is seeking a CRM Manager to lead retention initiatives across channels within the Customer Engagement & Loyalty squad. You will design and optimize high-impact campaigns across email, push, SMS, and in-app channels, focusing on long-term customer lifetime value.

You will drive data-driven segmentation, perform rigorous A/B tests, and collaborate with international and local teams to scale CRM innovations while mentoring junior colleagues and ensuring brand-aligned,