Global CRM Architect: Multi-Channel Retention & AI

Just Eat Takeaway.com; Durgerdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Senior CRM Manager to drive retention across channels within the Customer Engagement & Loyalty squad. You will lead CRM execution, mentor teammates, and collaborate with global teams to scale impact in a fast-moving, data-driven environment.

You will design high-impact campaigns across email, push, SMS, and in-app channels, guided by rigorous testing and segmentation. A customer-centric approach and English fluency are essential for success.

Qualifications

• Proven expertise in multi-channel CRM marketing.
• Analytical mindset with data-driven segmentation to improve retention.
• Strong stakeholder management and project ownership.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns (email, push, SMS, in-app).
• Drive A/B testing and data analysis to improve campaign performance.
• Streamline CRM processes and workflows across markets for efficiency.
• Collaborate with international and local teams on new CRM tech and AI strategies.
• Ensure timely, brand-aligned messaging with a customer-first approach.
• Mentor junior teammates and interns to uphold quality standards.
• Lead strategic CRM projects from segmentation to cross-channel innovation.

Skills

Multi-channel CRM

Data-driven segmentation

Stakeholder management

Mentoring juniors

English communication

AI-driven engagement

Job description

Just Eat Takeaway.com is seeking a Senior CRM Manager to drive retention across channels within the Customer Engagement & Loyalty squad. You will lead CRM execution, mentor teammates, and collaborate with global teams to scale impact in a fast-moving, data-driven environment.

You will design high-impact campaigns across email, push, SMS, and in-app channels, guided by rigorous testing and segmentation. A customer-centric approach and English fluency are essential for success.