CRM Growth & Retention Lead - Multi-Channel

Takeaway.com; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com Amsterdam is seeking a CRM Manager to lead the Customer Engagement & Loyalty squad, driving retention across channels. You will shape CRM execution, mentor teammates, and collaborate with local and global teams to move fast in a data-driven environment.

Design and optimise high-impact campaigns across email, push, SMS, and in-app channels, with a focus on lifetime value. You will spearhead segmentation, A/B testing, and cross-market workflows, ensuring messaging is timely

Qualifications

• Proven expertise in multi-channel CRM marketing and lifecycle campaigns across email, push, SMS, and in-app channels.
• Strong data-driven segmentation and analytics to improve retention.
• Experience mentoring teammates and collaborating with local and global teams.
• Excellent communication in English; willingness to work in a fast-moving scale-up environment.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms.
• Drive rigorous A/B testing, data analysis, and segmentation to improve performance.
• Streamline CRM processes and campaign workflows across markets for efficiency.
• Collaborate with data, product, and brand teams to ensure timely, brand-aligned messaging.
• Mentor junior team members and uphold CRM best practices.

Skills

Multi-channel CRM

Email marketing

A/B testing

Data segmentation

Stakeholder management

Job description

Just Eat Takeaway.com Amsterdam is seeking a CRM Manager to lead the Customer Engagement & Loyalty squad, driving retention across channels. You will shape CRM execution, mentor teammates, and collaborate with local and global teams to move fast in a data-driven environment.

Design and optimise high-impact campaigns across email, push, SMS, and in-app channels, with a focus on lifetime value. You will spearhead segmentation, A/B testing, and cross-market workflows, ensuring messaging is timely