Senior CSM - AI-Powered ROI (Amsterdam, Hybrid)

LinkedIn; Amsterdam; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

LinkedIn Amsterdam is seeking a Senior Customer Success Manager to act as a strategic adviser for Hiring Solutions. You will partner with sales and customer teams to drive adoption, retention, and value realization across a portfolio of enterprise clients.

The role requires strong relationship building, data-driven insights, and effective enablement of customers through AI tools like Hiring Assistant and Co-Pilot, while promoting diversity and inclusion.

Qualifikationen

• 5+ years in Customer Success, Account Management, or related roles.
• Business fluency in Dutch and English.
• Experience building client relationships and managing stakeholders.
• Strong project management and time management skills.
• Experience analyzing data to identify growth opportunities.

Aufgaben

• Drive retention and adoption: partner with sales to ensure ROI and regular business reviews.
• Act as a strategic advisor: build trusted relationships and align on business objectives.
• Deliver insights and best practices: share data-driven recommendations and map Hiring solutions to workflows.
• Champion AI-powered enablement: guide customers on AI tools and optimize hiring workflows.
• Focus on Diversity, Inclusion, and Belonging: support LinkedIn's priority across customers.
• Monitor and optimize engagement: analyze usage metrics and boost adoption.
• Collaborate cross-functionally: work with internal teams to deliver a unified experience.
• Drive measurable outcomes: improve recruiter efficiency and candidate quality.

Kenntnisse

Customer Success

Account Management

Relationship Building

Data Analysis

Communication Skills

Ausbildung

Bachelor's degree

Jobbeschreibung

LinkedIn Amsterdam is seeking a Senior Customer Success Manager to act as a strategic adviser for Hiring Solutions. You will partner with sales and customer teams to drive adoption, retention, and value realization across a portfolio of enterprise clients.

The role requires strong relationship building, data-driven insights, and effective enablement of customers through AI tools like Hiring Assistant and Co-Pilot, while promoting diversity and inclusion.