Senior Customer Success Manager (Dutch speaking)

LinkedIn; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

LinkedIn Amsterdam is seeking a Senior Customer Success Manager to act as a strategic adviser for Hiring Solutions. You will partner with sales and customer teams to drive adoption, retention, and value realization across a portfolio of enterprise clients.

The role requires strong relationship building, data-driven insights, and effective enablement of customers through AI tools like Hiring Assistant and Co-Pilot, while promoting diversity and inclusion.

Qualifications

• 5+ years in Customer Success, Account Management, or related roles.
• Business fluency in Dutch and English.
• Experience building client relationships and managing stakeholders.
• Strong project management and time management skills.
• Experience analyzing data to identify growth opportunities.

Responsibilities

• Drive retention and adoption: partner with sales to ensure ROI and regular business reviews.
• Act as a strategic advisor: build trusted relationships and align on business objectives.
• Deliver insights and best practices: share data-driven recommendations and map Hiring solutions to workflows.
• Champion AI-powered enablement: guide customers on AI tools and optimize hiring workflows.
• Focus on Diversity, Inclusion, and Belonging: support LinkedIn's priority across customers.
• Monitor and optimize engagement: analyze usage metrics and boost adoption.
• Collaborate cross-functionally: work with internal teams to deliver a unified experience.
• Drive measurable outcomes: improve recruiter efficiency and candidate quality.

Skills

Customer Success

Account Management

Relationship Building

Data Analysis

Communication Skills

Education

Bachelor's degree

Job description

• Full-time
• Workplace Type: Hybrid
• Department: GBO

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will bebased in Amsterdam.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, andenablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include:

DriveCustomer Success & Retention: Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.

Actas a Strategic Advisor: Build trusted relationships with customer stakeholders, align on businessobjectives, and guide them to achieve operational priorities and full product value.

DeliverInsights & Best Practices: Share impactful data and recommendations,provideeducation options, and map Hiring solutions to customer workflows to drive adoption and engagement.

ChampionAI-Powered Enablement: Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI canoptimizehiring workflows.

Focus on Diversity, Inclusion, and Belonging: as this is a top priority for LinkedIn and many of its customers

Monitor& Optimize Engagement: Analyze usage metrics,identifylowutilization, and implement strategies to boost adoption and customer success.

CollaborateCross-Functionally: Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.

DriveMeasurable Outcomes: Focus on increasing recruiter efficiency,such asimproving job fill rates, and enhancing candidate quality through strategic product usage.

Qualifications

Basic Qualifications:

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Business Fluency in Dutch and English

Preferred Qualifications:

Recruiting or other applicable talent experience

Proficient interpersonal skills,demonstratedby the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization, project management, and time management skills

Experience analyzing data, trends, and client information toidentifyproduct or growth opportunities in service of customer value

Influential verbal and written communication skills, includingexpertisein presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelor's degree or equivalent practical experience

Communication

Stakeholder Management

Data Driven

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply