Senior CSM – Sales Navigator, Benelux (Hybrid)

LinkedIn; Netherlands; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

LinkedIn is seeking a Senior Customer Success Manager for the Benelux market on a 9-month fixed-term contract. You will partner with Relationship Managers to drive onboarding, large-scale deployments, and high product adoption of Sales Navigator across enterprise customers.

You’ll act as a trusted advisor to c-level stakeholders, define success plans with KPIs, measure ROI, and help customers realize value from LinkedIn’s Sales Solutions. Fluency in Dutch is preferred.

Qualifications

• 3+ years in a Customer Success, Account Management or Management Consultancy role.
• Fluency in Dutch is preferred.
• Strong knowledge of the Customer Success Industry.
• Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums.
• Experience implementing change management best practices to drive product adoption.

Responsibilities

• Partner with Relationship Managers to enable clients on the optimal way to implement a successful modern selling program using LinkedIn's Sales Navigator platform, in order to drive overall customer adoption and success.
• Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our LinkedIn Sales Solutions to our customers organizational objectives, initiatives and strategies. Ability to prove ROI.
• Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review.
• Think scale, encouraging clients to utilize appropriate LinkedIn resources to increase their proficiency with Sales Navigator and with other modern selling features on the LinkedIn platform.
• Mitigate churn by tracking customer activity and creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at Strategic Value Reviews where necessary.

Skills

Customer success

Account management

Management consultancy

Change management

Stakeholder engagement

Project management

Dutch language

Education

BA/BS or equivalent practical experience

Tools

Salesforce

Gainsight

Microsoft Office

Job description

LinkedIn is seeking a Senior Customer Success Manager for the Benelux market on a 9-month fixed-term contract. You will partner with Relationship Managers to drive onboarding, large-scale deployments, and high product adoption of Sales Navigator across enterprise customers.

You’ll act as a trusted advisor to c-level stakeholders, define success plans with KPIs, measure ROI, and help customers realize value from LinkedIn’s Sales Solutions. Fluency in Dutch is preferred.