Reservation Agent

ibis, ibis Styles, ibis budget; Badhoevedorp; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Lunch included

Accor benefits

Travel reimbursement

Free parking

Job summary

ibis Schiphol Amsterdam Airport is seeking a Reservations Agent to be the warm, first voice for guests, handling individual and group bookings with care.

You will turn each call or email into a memorable guest experience, informing them about hotel options and ensuring seamless service while promoting the brand's Feel Welcome promise.

Qualifications

• Hospitality background with customer‑facing experience.
• Strong communication skills in English and Dutch.
• Proactive and guest‑centered mindset.

Responsibilities

• Manage individual and group reservations with accuracy.
• Inform guests about hotel options and upsell where appropriate.
• Respond to inquiries via phone and email and convert opportunities into bookings.
• Collaborate across departments to ensure smooth guest experiences.

Skills

Hospitality

Communication

Fluent Dutch

Fluent English

Education

Hospitality/Tourism background

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a vibrant 3-star hotel with 644 rooms, 6 exciting F&B outlets, 5 versatile meeting rooms, and above all, a team of 75 passionate colleagues who make every guest feel truly welcome every single day! Are you a people person with a knack for hospitality and a hunger to sharpen your commercial skills? Then this is your chance to shine and grow with us!

Job Description

As the first friendly voice our guests and clients hear, you’ll be the heart of our reservation desk. You manage both individual and group bookings with care and precision — but that’s not all. Every reservation is a golden opportunity to boost business, and you know exactly how to unlock it by asking the right questions and listening closely.

What’s in store for you as a Reservations Agent?

You’ll actively inform guests about all the amazing options our hotel offers turning every call or email into a memorable “Feel Welcome” moment. Our motto is “Feel Challenged” and trust us, this role is packed with opportunities to learn, grow, and take initiative!

Qualifications

What do we need from you?

• You’re looking for a full-time role with flexible working hours to suit your lifestyle.
• Hospitality runs through your veins; you’re genuinely service-oriented and love turning opportunities into wins.
• You’re a master communicator, fluent in both Dutch and English, and able to connect authentically with every guest.
• You have a background in Tourism, Hospitality, or a related field (bonus points if you know Opera!).
• You’re eager to learn and grow, with a proactive, positive mindset.

What’s in it for you?

• A competitive starting salary that’s 7.5% above the hospitality industry standard — because we value your talent.
• A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
• Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
• Access to exclusive Accor benefits — discounts at hotels worldwide and much more.
• Daily lunch or dinner on us, so you’re fueled and ready to go.
• The chance to experience our hotel as a guest through our Employee Experience program.
• Travel reimbursement starting from 5 km and free parking if you drive.