Reservations Agent

Hotel De L’Europe BV; Amsterdam; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Holiday allowance

Pension Horeca

Travel allowance

Uniform care

Stay discounts

Restaurant discount

Job summary

De L'Europe Amsterdam is seeking a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will blend guest service excellence with commercial awareness to deliver seamless reservations and maximize room revenue.

This luxury-hospitality role requires experience in reservations, a strong English communication style, and the ability to upsell while coordinating with Reservations, Revenue, Sales, Guest Services, F&B, Events and Front Office for a flawless guest journey.

Qualifications

• Experience in reservations or a similar guest-facing role in luxury hospitality.
• Strong guest service mindset with excellent communication.
• Commercially aware with upselling and cross-selling opportunities.
• Highly organized and detail-oriented.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent English; Dutch preferred.

Responsibilities

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy.
• Process individual and group reservations, amendments, cancellations, and special requests.
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions.
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings.
• Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments.
• Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Skills

Guest service mindset

Communication skills

Upselling opportunities

Organized

Multitasking

Team player

English fluent

Dutch language

Tools

Opera PMS

Job description

About Us

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

What You'll Do

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy
• Process individual and group reservations, amendments, cancellations, and special requests
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings
• Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments
• Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Who You Are

• Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment
• Strong guest service mindset with excellent communication skills
• Commercially aware with a natural ability to identify upselling and cross-selling opportunities
• Highly organized and detail-oriented, with a strong focus on accuracy
• Able to manage multiple priorities and remain calm and professional in a fast-paced environment
• Excellent communication skills in English; Dutch is preferred
• Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

Nice to Have

• Knowledge of luxury hospitality and current guest trends
• Experience with Opera or another PMS
• Understanding of room types, pricing structures, packages, and promotions
• Experience working with The Leading Hotels of the World standards.

What we offer you

Competitive salary based on experience | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and over 20 partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching and access to LinkedIn Learning | Development opportunities based on your ambition.