Reservation Agent

Hotelprofessionals; Hoofddorp; On-site; EUR 30,000 - 36,000; Full time

Job summary

Hotelprofessionals in Hoofddorp is seeking a friendly reservations specialist to manage individual and group bookings with care and precision, turning each call or email into a memorable “Feel Welcome” moment.

You are fluent in Dutch and English, with a service-oriented mindset and a proactive, growth-driven attitude. Join a team that values initiative and guest satisfaction, and grow with us in a dynamic hospitality environment.

Qualifications

• Excellent communication in Dutch and English.
• Full-time role with flexible hours to suit lifestyle.
• Hospitality mindset with service orientation.
• Experience in reservations or related sales preferred.

Responsibilities

• Handle individual and group bookings with care and precision.
• Ask the right questions and listen closely to unlock opportunities.
• Inform guests about hotel options to create memorable experiences and drive revenue.

Skills

Excellent communication

Dutch language

English language

Customer service orientation

Proactive mindset

Sales opportunity awareness

Education

Hospitality/Tourism background

Tools

Opera PMS

Job description

As the first friendly voice our guests and clients hear, you’ll be the heart of our reservation desk. You manage both individual and group bookings with care and precision — but that’s not all. Every reservation is a golden opportunity to boost business, and you know exactly how to unlock it by asking the right questions and listening closely.

You’ll actively inform guests about all the amazing options our hotel offers turning every call or email into a memorable “Feel Welcome” moment. Our motto is “Feel Challenged” and trust us, this role is packed with opportunities to learn, grow, and take initiative!

• You’re looking for a full-time role with flexible working hours to suit your lifestyle.
• Hospitality runs through your veins; you’re genuinely service-oriented and love turning opportunities into wins.
• You’re a master communicator, fluent in both Dutch and English, and able to connect authentically with every guest.
• You have a background in Tourism, Hospitality, or a related field (bonus points if you know Opera!).
• You’re eager to learn and grow, with a proactive, positive mindset.