Guest Service Agent

De L'Europe Amsterdam

Amsterdam

On-site

EUR 28,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

25 vacation days

Pension Horeca

Travel allowance

Health insurance discount

Swapfiets

Uniform washing

Experience stay

Restaurant discounts

Friends and family rate

Healthy meals

TrainMore discount

Personal coaching

Development opportunities

Job summary

De L'Europe Amsterdam is seeking a Guest Service Agent to be the first and last face guests see during their stay. You will welcome guests with a genuine smile and ensure a seamless check-in and check-out, sharing your knowledge of the hotel and Amsterdam to provide personalized recommendations.

You will handle reservations and room assignments with precision, work closely with all departments, and uphold the Original Amsterdam Luxury in every interaction.

Qualifications

Guest service experience, preferably in a hotel.
Excellent communication and guest-focused attitude.
Proficient multitasking in busy environments.
Knowledge of Opera PMS is a plus.

Responsibilities

Greet guests warmly and manage check-in/check-out efficiently.
Provide personalized advice on amenities and local attractions.
Manage reservations and room assignments with accuracy.
Resolve guest questions or complaints with professionalism.
Collaborate with other departments to uphold Original Amsterdam Luxury.

Skills

Guest service experience

Excellent communication

Multitasking

Detail-oriented

Flexible hours

Tools

Opera PMS

Job description

About us

At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests.

Job Description

About us

What You'll Do

As a Guest Service Agent, you are the first and last face our guests see and that is what makes your role truly special. You welcome guests with a genuine smile and ensure a seamless check-in and check-out experience that sets the tone for their entire stay. You know the hotel and Amsterdam inside out, and you love sharing that knowledge by offering personalised advice on our amenities and the city's finest spots. You manage reservations and room assignments with efficiency and precision, and whenever a guest has a question or complaint, you handle it with the professionalism and empathy that define De L'Europe. You work closely with all other departments to ensure every guest experiences the Original Amsterdam Luxury we promise; every day, in every interaction.

Who You Are

An enthusiastic professional with experience in guest service, preferably in the hotel industry
Excellent communication skills and a friendly, guest-focused attitude
Proficient in multitasking, even in busy situations
Knowledge of reservation systems and Opera PMS is a plus
Thrive in a dynamic environment and have an eye for detail
Flexible working hours, including evenings, weekends, and holidays.

Nice to have

Passion for luxury hospitality and the desire to contribute to unforgettable experiences
Experience with different cultures and languages
Local knowledge of Amsterdam for personalized guest recommendations.

What we offer you