Front Office Employee (Full-time)

Novotel Amsterdam City; Amsterdam; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Starting salary €2,711.54

25 days holiday

Referral bonus

Travel allowance

Guest experience night

Hotel discounts

Free parking

Fitness facility

Staff meals

Job summary

Novotel Amsterdam City in Amsterdam is seeking a friendly Team Member Front Office to welcome guests, ensure smooth check-in and check-out, and support daily front desk tasks with a cheerful, guest‑focused attitude.

You will join a close-knit team of about 135 colleagues, enjoy a dynamic hospitality environment and perks such as a starting gross salary, holiday allowance, staff discounts, and opportunities for growth within a large Accor hotel network.

Qualifications

• Front Office experience is preferred.
• Excellent verbal and written English.
• Available to work 5 days a week.
• Experience with PMS Opera/Opera Cloud or similar systems.

Responsibilities

• Handle front desk check-in and check-out smoothly.
• Answer questions and assist guests with requests.
• Perform general administrative tasks in Front Office.

Skills

Communication skills

English fluency

Team player

Flexibility

Tools

Opera PMS

Job description

Novotel Amsterdam City

Novotel Amsterdam City is one of the largest 4‑star hotels in the Netherlands. As a strong and trusted brand within the international Accor group, we offer 610 guest rooms, 1,300 m² of meeting facilities, and several vibrant F&B outlets. Every day, we welcome more than 500 guests and take pride in delivering the exceptional service they deserve.

Are you service‑minded and ready to take the next step in your hospitality career? Would you like to work in one of the largest hotels in the Benelux, surrounded by a young, spontaneous, and energetic team? Then this is the perfect opportunity for you.

At Novotel Amsterdam City, passion, quality, and professionalism are at the heart of everything we do. With genuine attention and an authentic approach, we ensure that our guests feel welcome and return with pleasure. You will be part of a close‑knit team of around 135 colleagues, where we know each other, support each other, and enjoy our work together.

What are you going to do?

As a Team Member Front Office, you are the first and last point of contact for our guests at Novotel Amsterdam City. We believe you deliver your best service when you can truly be yourself, and we encourage you to bring your personality to every interaction. You ensure a smooth check‑in and check‑out experience and assist guests with any questions or requests they may have. You will also handle general administrative tasks within the Front Office department. And of course, you won’t do this alone, you’ll be part of a supportive and enthusiastic team.

Who are we looking for?

We are looking for enthusiastic, outgoing team member, who has a true passion for hospitality, likes to work within a team, is flexible with an eye for detail. Besides this you have;

• Preferably, previous experience in Front Office;
• Strong verbal and written communication skills and excellent knowledge of the English language;
• You are available for 5 days a week;
• Experience with PMS Opera / Opera Cloud or with similar systems.

What do we offer you?

Novotel Amsterdam City Is One Of The Largest Accor Hotels And That Brings Many Advantages! We Have Plenty Of Growth Opportunities In Our Hotel And Worldwide. We Also Offer

• A gross salary starting from € 2.711,54 based on a full-time 38-hour contract based on scale % from the Horeca CAO;
• 25 days holiday allowance based on a full-time 38-hour contract;
• A referral bonus of € 250 if you bring in new colleagues;
• Excellent travel allowance from 5.0 km;
• After your probation period, you are invited for a guest experience, where you stay one night at Novotel Amsterdam City with +1. This includes breakfast, dinner and drinks in our bar;
• Huge discounts on stays & Food & Beverage in all Accor hotels worldwide;
• Free parking and free use of our Technogym fitness room;
• Daily use of lunch or dinner in the staff canteen.