Front Office Agent (Full-time)

Accor; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Uncapped incentive program

8% gross holiday allowance

25 vacation days

Travel allowance €150 per month

Discounted Accor rates worldwide

Refer a friend €200 after probation

Annual staff parties and team-building

Job summary

Swissôtel Amsterdam, part of the Accor Hotels family, is seeking a Front Office Agent for a full-time position in the city center. You will deliver warm, authentic service from check-in to check-out and greet guests with a friendly, professional demeanor.

Join a motivated team and contribute to an exceptional guest experience while using Opera property management systems and supporting smooth operations across departments.

Qualifications

• Previous experience in Front Office or similar role is a plus, hospitality passion and eagerness to learn are essential.
• Excellent verbal and written English; additional languages a plus.
• Customer service oriented with a friendly, professional demeanor.
• Familiar with hotel management software; Opera experience is a plus.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Basic accounting and cash handling skills.
• MBO/HBO in hotel management or related education.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Welcome and greet guests upon arrival and create a warm, inviting atmosphere.
• Process check-ins and check-outs efficiently, handling related paperwork and payments.
• Respond to guest inquiries and requests promptly and courteously.
• Coordinate with housekeeping and maintenance to ensure room readiness and seamless service.
• Handle guest complaints and resolve issues professionally and promptly.
• Provide information about hotel amenities, local attractions and transportation options.
• Maintain accurate guest records using the property management system and ensure policy compliance.

Skills

Hospitality mindset

Customer service

English proficiency

Multi-tasking

Problem-solving

Attention to detail

Cash handling

Education

MBO/HBO in hotel management or related field

Tools

Opera / Opera Cloud

Job description

Company Description

Life is a journey. Live it well — with Swissôtel.

At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don’t just welcome travelers, but that we care deeply for the communities we call home.

Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.

Job Description

Join our team as a Front Office Agent on a full-time basis at our prestigious hotel in the heart of Amsterdam. You will be delivering warm, authentic, unforgettable service that makes every guest feel valued and at ease.

We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
• Handle guest complaints and resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

Qualifications

• Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
• Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
• Ability to multi-task and work efficiently in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Basic accounting and cash handling skills
• MBO/HBO level of education preferably hotel management or related field
• Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information

• Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
• Receive a competitive salary in line with the CAO(varying based on experience
• Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
• 8% gross holiday allowance (accrued monthly), paid out in May every year
• 25 vacation days per calendar year on a full-time basis
• Travel allowance of maximum €150,- per month
• Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
• Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
• Enjoy yearly staff parties and team-building activities to support team cohesion
• Access to a great Learning & Development e-learning platform offered by Accor "Learn your Way" and other courses to boost your career/education offered through Accor Academy
• For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
• Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development