Reservations Agent

Hotelprofessionals

Amsterdam

On-site

EUR 26,000 - 38,000

Full time

13 hours ago

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Benefits offered by this job

Vacation days

Holiday allowance

Pension

Travel allowance

Health insurance discount

Swapfiets

Uniform provided

Stay at hotel

Restaurant discounts

Friends and family rate

Healthy meals

Coaching & LinkedIn Learning

Development opportunities

Job summary

De L'Europe Amsterdam invites applications for a Reservations Agent to join our Reservations team. You will handle inquiries via phone, email, and digital channels, and manage individual and group bookings with precision while promoting rooms, dining, and experiences.

We seek a guest-focused professional with strong communication skills, a keen commercial sense, and excellent organization to ensure a seamless guest journey in a fast-paced luxury environment. Dutch is preferred.

Qualifications

Experience in reservations or a guest-facing role in luxury hospitality.
Strong communication and guest service orientation.
Ability to upsell and cross-sell to maximize revenue.
Highly organized with attention to detail and accuracy.
English fluency; Dutch preferred.

Responsibilities

Handle reservation inquiries via phone, email, and digital channels.
Process individual and group reservations, amendments, cancellations and requests.
Provide information about rooms, restaurants, facilities, experiences and promotions.
Drive upselling and cross-selling to convert inquiries into bookings.
Maintain reservation details in the PMS and relay guest preferences to departments.
Collaborate with Reservations, Revenue, Sales, Guest Services, F&B, Events and Front Office.

Skills

Guest service mindset

Communication skills

Organized

Multitasking

English fluency

Tools

Opera PMS

Job description

About Us

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

What You'll Do

Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy
Process individual and group reservations, amendments, cancellations, and special requests
Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions
Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings
Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments
Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Who You Are

Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment
Strong guest service mindset with excellent communication skills
Commercially aware with a natural ability to identify upselling and cross-selling opportunities
Highly organized and detail-oriented, with a strong focus on accuracy
Able to manage multiple priorities and remain calm and professional in a fast-paced environment
Excellent communication skills in English; Dutch is preferred
Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

Nice to Have