Customer Success Manager

Zinevu; Tilburg; Hybride; EUR 50 000 - 65 000; Plein temps

Résumé du poste

Zinevu in Tilburg (hybrid/remote) is seeking a Customer Success Manager to own a portfolio from onboarding through renewal. You will drive product adoption, reduce churn, and be the internal voice of the customer.

In this full-time role, you’ll onboard new customers, run quarterly business reviews, identify at-risk accounts, collaborate with product, and expand accounts by introducing new modules when the timing is right. Fluent Dutch and English are required.

Qualifications

• 2+ years in customer success or account management for a SaaS product.
• Empathy for non-technical users running operational businesses.
• Comfortable running product demos and training sessions.
• Organised — you'll manage 40+ accounts simultaneously.
• Fluent Dutch and English.

Responsabilités

• Onboard new customers and get them to first value fast
• Run quarterly business reviews and track adoption health
• Proactively identify at-risk accounts and intervene early
• Work with product to surface patterns and prioritise improvements
• Expand accounts by introducing new modules when the timing is right

Connaissances

Empathy for non-technical users

Demos and training facilitation

Account management for SaaS

Dutch and English fluency

Formation

2+ years in customer success or account management for a SaaS product

Description du poste

Own a portfolio of accounts from onboarding through renewal. You'll drive product adoption, reduce churn, and be the internal voice of the customer.

Tilburg / Remote Full-time Mid

What you'll do

• Onboard new customers and get them to first value fast
• Run quarterly business reviews and track adoption health
• Proactively identify at-risk accounts and intervene early
• Work with product to surface patterns and prioritise improvements
• Expand accounts by introducing new modules when the timing is right

What we need

• 2+ years in customer success or account management for a SaaS product
• Empathy for non-technical users running operational businesses
• Comfortable running product demos and training sessions
• Organised — you'll manage 40+ accounts simultaneously
• Fluent Dutch and English