Remote-Ready EMEA Desk Account & Commercial Support

Priva (The Netherlands); De Lier; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Travel allowance €0.23/km

30 vacation days

8% holiday allowance

Possibility of remote work

32 hours per week

Job summary

Priva is seeking an experienced Desk Account Manager to join the Building Automation EMEA support team in De Lier, NL. You will handle commercial back-office tasks, process orders, subscriptions, and provide product information to sales and customers across the EMEA region.

The role requires 2 years in a similar commercial position, fluency in Dutch and near-native English, and strong proficiency with CRM/ERP systems plus Outlook/Teams/Word/Excel/SharePoint.

Qualifications

• 2 years of experience in a similar, commercial role.
• Proficient with CRM and ERP systems.
• Comfortable using Outlook, Teams, Word, Excel, SharePoint.

Responsibilities

• Process orders and timely signal deviations in orders and delivery dates; monitor project schedules.
• Accept complaints and return orders; provide invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to internal and external customers.
• Provide commercial support and advise Account Managers and customers from the EMEA region.
• Manage the customer database, correspondence, quotation registration and reports in the CRM/ERP system.
• Prepare quotations and offers on behalf of Sales within established calculation guidelines.
• All order and subscription related communication to the Priva partner.

Skills

Customer orientation

Communication skills

Team player

Initiative

Tools

CRM

ERP systems

Outlook

Teams

Word

Excel

SharePoint

Microsoft Dynamics 365 CE

Axapta

Job description

Priva is seeking an experienced Desk Account Manager to join the Building Automation EMEA support team in De Lier, NL. You will handle commercial back-office tasks, process orders, subscriptions, and provide product information to sales and customers across the EMEA region.

The role requires 2 years in a similar commercial position, fluency in Dutch and near-native English, and strong proficiency with CRM/ERP systems plus Outlook/Teams/Word/Excel/SharePoint.