Desk Account Manager

Priva (The Netherlands); De Lier; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Travel allowance €0.23/km

30 vacation days

8% holiday allowance

Possibility of remote work

32 hours per week

Job summary

Priva is seeking an experienced Desk Account Manager to join the Building Automation EMEA support team in De Lier, NL. You will handle commercial back-office tasks, process orders, subscriptions, and provide product information to sales and customers across the EMEA region.

The role requires 2 years in a similar commercial position, fluency in Dutch and near-native English, and strong proficiency with CRM/ERP systems plus Outlook/Teams/Word/Excel/SharePoint.

Qualifications

• 2 years of experience in a similar, commercial role.
• Proficient with CRM and ERP systems.
• Comfortable using Outlook, Teams, Word, Excel, SharePoint.

Responsibilities

• Process orders and timely signal deviations in orders and delivery dates; monitor project schedules.
• Accept complaints and return orders; provide invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to internal and external customers.
• Provide commercial support and advise Account Managers and customers from the EMEA region.
• Manage the customer database, correspondence, quotation registration and reports in the CRM/ERP system.
• Prepare quotations and offers on behalf of Sales within established calculation guidelines.
• All order and subscription related communication to the Priva partner.

Skills

Customer orientation

Communication skills

Team player

Initiative

Tools

CRM

ERP systems

Outlook

Teams

Word

Excel

SharePoint

Microsoft Dynamics 365 CE

Axapta

Job description

Are you an experienced Desk Account Manager who is customer-minded, solution-oriented, and ready for a new challenge? Then we are looking for you.

As Desk Account Manager, you will be part of our Building Automation EMEA support team. Priva Building Automation currently has a market-leading position in The Netherlands. With our solutions, we guarantee an optimal climate in buildings, such as Thialf Ice Stadium, Blijdorp Zoo, Rijksmuseum, but also in multiple hotels and hospitals. You will be part of a positive, open-minded, and fun team that currently consists of 8 colleagues: 7 Desk Account Managers and 1 Team Lead. This team is responsible for all back-office tasks for six branch offices: The Netherlands, Germany, Belgium, France, Switzerland, and the United Kingdom. Due to this growth, we are looking for a new colleague to complete our team!

How You Add Value

Commercial Support is the linking pin between Priva's partners and our Account Managers. At Backoffice we process all administrative tasks related to orders and subscriptions while supporting the Salesteams of our Branch Offices.

Responsibilities include:

• Processing orders andtimely signaling of deviations in orders and delivery dates and monitoring project schedules.
• Accepting complaints and return orders and providing invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to both internal and external customers.
• Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region.
• Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system.
• Preparing quotations and offers on behalf of Sales within the established calculation guidelines when necessary.
• All order and subscription related communication to the Priva partner

Who You Are

You are customer-oriented, you work accurately, and you have excellent communication skills. You take initiative and you are a team player. With your positive and customer-friendly attitude, you can adhere to essential processes while also demonstrating the ability to think creatively when necessary. You naturally take on a signaling role, and initiate and include yourself in process changes. You are able to control the progress of tasks, activities and changes and you get things done. With this you make an important contribution to the commercial success of Priva.

• 2 years of experience in a similar, commercial role.
• Proficient with CRM and ERP systems.
• Comfortable using programmes such as Outlook, Teams, Word, Excel, SharePoint.
• Fluent in good Dutch and (near-native) English language.
• Minimum of 3 days working from our office in De Lier

Preferences

• Experience with Microsoft Dynamics 365 CE & FO and Axapta is preferred.
• German or French language is a plus.

What We Offer

• Contract for 12 months with the prospect of permanent employment.
• 32 hours a week (possibility to discuss 40 hours a week during interview).
• Possibilty of working remote (in agreement with the team)
• 30 vacation days, and 8% holiday allowance.
• Travel allowance: €0.23/km

For your own sustainability:

Be happy and fit by using our healthy cafeteria, our free on-premises fitness where you can participate in Crossfit, Pilates, and Spinning classes and our Hub where you can socialize with colleagues, play table tennis, darts or musical instruments.