Sales & Service Backoffice Support m/f/d 60%

Infors AG; Netherlands; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote position

Job summary

INFORS HT, the Benelux subsidiary, is seeking a Sales/Service Administration professional for a remote role. You will manage quotations, orders, service documents and act as the central contact point for Sales and Service in a dynamic environment.

We value experience coordinating multiple tasks with stakeholders, strong organizational skills, and fluency in English. French and Dutch are advantageous, with German as an asset.

Qualifications

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment.
• Experience coordinating multiple tasks and stakeholders in a dynamic environment.
• Strong organizational and administrative skills with a structured and precise approach to work.
• Independent, proactive and solution-oriented working style.
• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage.
• Fluent written and spoken English.
• Knowledge of French and Dutch is an advantage.
• Knowledge of German is an asset.

Responsibilities

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
• Organize the Sales and Service back office and act as the central point of contact for Sales and Service
• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
• Support marketing activities, trade shows, customer events, seminars and training sessions
• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
• Support the preparation of presentations and documentation for management
• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation

Skills

Coordination

MS Office

CRM/ERP

English fluency

French (adv)

Dutch (adv)

German (adv)

Multitasking

Organizational skills

Education

Business training

Tools

CRM

ERP systems

Job description

This job posting is for our subsidiary in Benelux (Remote Position).

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders

• Organize the Sales and Service back office and act as the central point of contact for Sales and Service

• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system

• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations

• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing

• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation

• Support marketing activities, trade shows, customer events, seminars and training sessions

• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities

• Support the preparation of presentations and documentation for management

• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment

• Experience coordinating multiple tasks and stakeholders in a dynamic environment

• Strong organizational and administrative skills with a structured and precise approach to work

• Independent, proactive and solution-oriented working style

• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage

• Fluent written and spoken English

• Knowledge of French and Dutch is an advantage

• Knowledge of German is an asset

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HT
Oktavia Chandra

Country Manager Benelux