Sales Administrative Assistant (m/f/x)

DEKOM AG; Breda; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

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Job summary

DEKOM AG is seeking a proactive Junior Sales Support professional to assist Account Managers with quotations, pricing, and customer communications. You will gather information from suppliers, update CRM records, and help track opportunities from quote to order.

The role involves coordinating with internal teams, ensuring accuracy in commercial documents, and supporting the handover to project management. Dutch and English proficiency is essential, with office-based work and occasional travel.

Qualifications

• Must-have: MBO+/HBO-level qualification in Business Admin or related field, or equivalent experience.
• Experience in sales administration, sales support, customer service or commercial administration.
• Proficiency in Dutch and English at CEFR B2 or higher.
• Proficient with Microsoft 365, especially Excel, Outlook, Word and Teams.
• Ability to work accurately with quotations, prices, quantities and docs.
• Office-based role with occasional business travel.

Responsibilities

• Prepare and send quotations and commercial proposals.
• Gather pricing, availability, lead times and product info from suppliers and internal teams.
• Update quotations when specs or quantities change.
• Maintain CRM and business systems with accurate data.
• Monitor open quotations and assist Account Managers with follow-ups.
• Check incoming orders against quotations and flag discrepancies.
• Support handover of opportunities to Project Management and Procurement.
• Respond to customer inquiries and support presentations, tenders, reports, meetings.
• Assist with smaller sales opportunities as commercial knowledge grows.

Skills

Sales administration

Quotation management

Customer service

Dutch & English proficiency (CEFR B2+)

Microsoft 365 (Excel/Outlook/Word/TE

Education

MBO+/HBO-level qualification in Business Administration or related field

Tools

CRM software

ERP systems

Quotation/order-management systems

Job description

What will I do?

I support DEKOM’s Account Managers with the commercial and administrative work required to serve customers efficiently. By preparing accurate quotations, gathering information and maintaining reliable sales records, I give the Account Management team more time to focus on customers and business development.
My responsibilities include:

• I prepare and send quotations and commercial proposals using information from Account Managers and technical colleagues.
• I collect pricing, availability, lead times and product information from suppliers, distributors and internal teams.
• I update quotations when specifications, quantities, prices or customer requirements change.
• I maintain accurate customer, opportunity, quotation and follow-up information in our CRM and business systems.
• I monitor open quotations and help Account Managers track customer actions, follow-ups and purchase orders.
• I check incoming customer orders against quotations and flag any discrepancies.
• I support the internal handover of successful opportunities to Project Management, Procurement and other teams.
• I respond to general customer enquiries and support presentations, tenders, reporting and customer meetings.
• As my commercial knowledge develops, I support customer follow-ups and smaller sales opportunities under the guidance of an Account Manager.

What do I have to bring? My skills and experience:

Must-have requirements

• An MBO+/HBO-level qualification in Business Administration, Commercial Economics, Sales, Marketing or a related field, or equivalent relevant experience.
• Some experience in sales administration, sales support, customer service or commercial administration. Motivated junior candidates with a clear interest in developing within sales are also welcome.
• Professional working proficiency in Dutch and English, both at CEFR B2 level or higher.
• Confidence using Microsoft 365, particularly Excel, Outlook, Word and Teams.
• The ability to work accurately with quotations, prices, quantities and commercial documentation.
• Availability to work primarily from the office and travel occasionally for business purposes.

Preferred qualifications

• One to three years of B2B sales support or quotation administration experience.
• Experience with CRM, ERP, quotation or order-management systems.
• Knowledge of AV, IT, Unified Communications, technology distribution or systems integration.
• French or another European language.

My knowledge and experience

I am organised, customer-focused and comfortable managing several requests and deadlines at the same time. I communicate professionally, research missing information proactively and ask questions when requirements are unclear. Deep technical expertise is not required, but I am interested in audiovisual, Unified Communications and workplace technology.

Working at DEKOM - How do I work?

At DEKOM, technology and collaboration go hand in hand. Our \"stay human\" culture means working professionally while remaining approachable, supportive and open. I take ownership of my work, communicate clearly and collaborate closely with colleagues across teams.

What I can expect:

• A collaborative international team with flat hierarchies and short decision-making processes.
• A high level of trust, personal responsibility and room to organise my work.
• Open communication and close cooperation across departments and disciplines.
• Opportunities to contribute ideas and help improve processes, standards and ways of working.
• A future-oriented working environment focused on communication, collaboration and workplace technology.
• Close cooperation with experienced Account Managers and technical specialists.
• Development opportunities in Senior Sales Support, Inside Sales, Junior Account Management or Account Management, depending on my performance and interests.