Remote-Ready Digital Engagement Lead for Patient Platform

Amgen SA; Breda; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Amgen Breda is seeking a Digital Engagement Manager to join the Customer Capabilities Expertise Center. You will connect audience needs, marketing strategy, data and technology to develop digital engagement solutions and own the patient engagement platform for Amgen Netherlands.

You will lead cross-functional initiatives with external stakeholders and agencies, translating needs into journeys, briefs, user stories, and functional requirements.

Qualifications

• Relevant experience in digital marketing, customer experience, marketing technology, digital product delivery or engagement platforms.
• Background combining technical or marketing technology with project management, product ownership, or a customer-facing agency role.
• Hands-on Python capability and strong understanding of data, analytics, APIs and platform integrations.
• Proven experience managing complex digital projects including scope, planning, budget, risk, agencies, vendors, launch and adoption.
• Experience working with patients, patient organizations, hospitals or other healthcare stakeholders.
• Ability to translate audience and business needs into clear marketing, experience and technical requirements.
• Strong stakeholder management, communication and influencing skills in Dutch and English.
• Experience in the Dutch healthcare ecosystem or another regulated healthcare environment is preferred.

Responsibilities

• Define vision, value proposition, roadmap and measurable outcomes for the patient engagement platform.
• Lead patient research, journey mapping, collaborative design, prototyping and validation with patients, patient organizations and hospitals.
• Translate patient, marketing and business needs into journeys, briefs, user stories, functional requirements, data requirements and integrations.
• Connect Amgen information and services with hospital platforms and external platforms.
• Partner with Marketing Excellence, Content Excellence and franchise teams to develop digital journeys, activation plans and reusable engagement solutions.
• Using Python, analytics, automation and APIs to explore data, create prototypes and support platform integrations.
• Managing scope, budget, timelines, risks, agencies, vendors and multidisciplinary teams from discovery through launch and adoption.
• Embedding measurement, privacy, security, accessibility, regulatory, safety and compliance requirements into solutions from the start.

Skills

Digital marketing

Customer experience

Marketing technology

Digital product delivery

Engagement platforms

Python

Analytics

APIs

Project management

Stakeholder management

Dutch language

English language

Job description

Amgen Breda is seeking a Digital Engagement Manager to join the Customer Capabilities Expertise Center. You will connect audience needs, marketing strategy, data and technology to develop digital engagement solutions and own the patient engagement platform for Amgen Netherlands.

You will lead cross-functional initiatives with external stakeholders and agencies, translating needs into journeys, briefs, user stories, and functional requirements.