Hybrid Customer Engagement Lead: Rare Diseases NL

Tech Sales Jobs; Amsterdam; Hybrid; EUR 65,000 - 86,000; Full time

Job summary

Sanofi Amsterdam is seeking a Customer Engagement Lead for Rare Diseases in the Netherlands, in a hybrid setup (3 days on site, 2 days home office). The role focuses on launching new products like Wayrilz and Ayvakyt and driving the customer journey across channels.

You will execute local marketing and omnichannel strategies, collaborate with Sales, Medical Affairs and agencies, and manage local budgets while ensuring compliant materials and data-driven decisions to accelerate patient access.

Qualifications

• 3+ years of experience in pharma marketing.
• Deep knowledge of the Rare Disease market and future trends.
• Marketing experience with Dutch regulatory requirements (CGR).
• Data-driven decisions on priority segments and growth.
• Strong digital marketing, campaign performance and analytics.
• Experience with product launches and multi-country work.
• Proficiency in CRM tools (Veeva, Salesforce) and digital engagement platforms.
• Fluency in Dutch and English.

Responsibilities

• Build and execute the Customer Engagement Plan for the Netherlands.
• Translate global strategies into local tactics for NL.
• Define and execute omnichannel customer journeys with GTMC.
• Coordinate integrated journeys via emails, webinars, portals, events.
• Plan local HCP events, speaker programs, and educational meetings.
• Support launch readiness and execution for new products in NL.
• Ensure availability and compliance of materials and tools.
• Collect and report customer insights to inform strategy.
• Manage local marketing budget and evaluate ROI.

Skills

Strong communicator

Growth mindset

Patient-centric

Cross-functional collaboration

Data-driven decisions

Dutch and English fluency

Digital marketing

CRM proficiency

Omnichannel marketing

Tools

Veeva CRM

Salesforce

Job description

Sanofi Amsterdam is seeking a Customer Engagement Lead for Rare Diseases in the Netherlands, in a hybrid setup (3 days on site, 2 days home office). The role focuses on launching new products like Wayrilz and Ayvakyt and driving the customer journey across channels.

You will execute local marketing and omnichannel strategies, collaborate with Sales, Medical Affairs and agencies, and manage local budgets while ensuring compliant materials and data-driven decisions to accelerate patient access.