Remote-Friendly Healthcare Service Support Coordinator

New Erie Scientific; Netherlands; Presencial; EUR 40 000 - 55 000; Tempo integral

Resumo da oferta

Epredia is seeking a Service Support Representative to ensure top-notch pre-sale and post-sale service across multiple regions (Breda, NL; Milan, Italy; Dreieich, DE). The role acts as a central coordinator between customers and internal stakeholders, supporting daily operations and driving service efficiency.

Requirements include fluency in German, Italian, and English, a business-related bachelor’s degree, and experience with SAP/ServiceMax and Salesforce.

Qualificações

• Fluency in German, Italian & English language, both spoken and written.
• Bachelor's degree in Business or a related field is preferred.
• Experience with ERP systems such as SAP or ServiceMax is strongly preferred.
• Familiarity with CRM tools, particularly Salesforce.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities across cross-functional teams in a fast-paced environment.
• Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders.

Responsabilidades

• Act as the main point of contact for customers, building strong relationships and coordinating with internal teams for high-quality service.
• Coordinate with Level 2 support to dispatch field service calls and provide administrative support to the technical team.
• Manage contract billing for parts, labor and travel, ensuring pricing matches contract terms and market conditions.
• Prepare and submit responses to service tenders with all required documentation.
• Keep data accurate by updating and cleaning records in line with global standards.
• Produce reports and performance metrics to track service effectiveness and guide decisions.

Conhecimentos

German fluency

Italian fluency

English fluency

Formação académica

Bachelor's degree in Business or related field

Ferramentas

SAP

ServiceMax

Salesforce

Descrição da oferta de emprego

Epredia is seeking a Service Support Representative to ensure top-notch pre-sale and post-sale service across multiple regions (Breda, NL; Milan, Italy; Dreieich, DE). The role acts as a central coordinator between customers and internal stakeholders, supporting daily operations and driving service efficiency.

Requirements include fluency in German, Italian, and English, a business-related bachelor’s degree, and experience with SAP/ServiceMax and Salesforce.