Service Support Representative

New Erie Scientific; Netherlands; On-site; EUR 40,000 - 55,000; Full time

Job summary

Epredia is seeking a Service Support Representative to ensure top-notch pre-sale and post-sale service across multiple regions (Breda, NL; Milan, Italy; Dreieich, DE). The role acts as a central coordinator between customers and internal stakeholders, supporting daily operations and driving service efficiency.

Requirements include fluency in German, Italian, and English, a business-related bachelor’s degree, and experience with SAP/ServiceMax and Salesforce.

Qualifications

• Fluency in German, Italian & English language, both spoken and written.
• Bachelor's degree in Business or a related field is preferred.
• Experience with ERP systems such as SAP or ServiceMax is strongly preferred.
• Familiarity with CRM tools, particularly Salesforce.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities across cross-functional teams in a fast-paced environment.
• Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders.

Responsibilities

• Act as the main point of contact for customers, building strong relationships and coordinating with internal teams for high-quality service.
• Coordinate with Level 2 support to dispatch field service calls and provide administrative support to the technical team.
• Manage contract billing for parts, labor and travel, ensuring pricing matches contract terms and market conditions.
• Prepare and submit responses to service tenders with all required documentation.
• Keep data accurate by updating and cleaning records in line with global standards.
• Produce reports and performance metrics to track service effectiveness and guide decisions.

Skills

German fluency

Italian fluency

English fluency

Education

Bachelor's degree in Business or related field

Tools

SAP

ServiceMax

Salesforce

Job description

Make a Meaningful Impact

Ready to join a team where your work makes a daily difference in healthcare?

Epredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.

We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.

• Job Title: Service Support Representative
• Location: Breda, NL / Milan, Italy / Dreieich, DE
• Work Arrangement: Dependent on region.
• For local Breda hires, hybrid schedule reporting to the site Tuesdays every week.
• For Italy or Germany hires, fully remote.
• Employment Type: Fixed-Term; 12-month contract

The Opportunity

The Service Support Representative plays a key role in ensuring that both pre-sale and post-sale service activities consistently meet or exceed customer expectations. Acting as a central point of coordination between customers and internal stakeholders, this role supports daily operations, helps streamline processes, and ensures the efficient delivery of service support across multiple channels and teams.

How You'll Make an Impact

• Act as the main point of contact for customers, building strong relationships and working with internal teams to deliver smooth, high-quality service.
• Coordinate with Level 2 support to dispatch field service calls, and provide administrative support to the technical team.
• Manage contract billing for parts, labor and travel, making sure pricing matches contract terms and market conditions.
• Prepare and submit responses to service tenders, including all required documentation.
• Keep data accurate by updating and cleaning up records in line with global standards.
• Produce reports and performance metrics that track how well service is working and guide business decisions.

Bring Your Expertise

• Fluency in German, Italian & English language, both spoken and written, is required.
• Bachelor's degree in Business or a related field is preferred.
• Experience working with ERP systems such as SAP or ServiceMax is strongly preferred.
• Familiarity with CRM tools, particularly Salesforce.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities across cross-functional teams in a fast-paced environment.
• Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders.

#LI-HH1

Ready to Make an Impact?

If this opportunity aligns with your skills and career goals, we'd love to hear from you.

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers.

We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.