Service Market Development Representative - Italian and German

New Erie Scientific; Breda; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Annual raise

Performance bonus

28 days leave

ADV days

8% holiday allowance

Travel reimbursement

Pension scheme

Wellbeing support

Health insurance discount

Adoption leave

Job summary

Epredia in Breda is seeking a Service Market Development Representative for Italian and German to drive service revenue by managing enquiries, quotes, contracts, and identifying new business within the territory. You will build relationships with decision-makers and collaborate with cross-functional teams to achieve commercial objectives.

You will travel to customer sites and industry events as needed, leveraging your English, Italian, and German language skills to deliver outstanding service

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1+ year of experience in sales or customer service.
• Fluent English and Italian.
• Intermediate, conversational level of German.
• Strong computer skills, including MS Outlook, Excel, and Word.
• Willingness to travel to customer sites and industry exhibitions as needed.
• Strong organizational, communication, and relationship-building skills.

Responsibilities

• Manage customer enquiries, quotations, and invoicing, service contracts, warranty conversions, and identifying new revenue opportunities within your territory.
• Build strong relationships with customers and key decision-makers, acting as a trusted partner while delivering exceptional service and handling escalations when needed.
• Negotiate service agreements and pricing, support tenders and contract documentation, monitor market and competitor activity, and represent Epredia professionally at every customer interaction.
• Develop and execute territory growth plans, maintain a healthy sales pipeline, and proactively engage customers through phone-based sales activities.
• Collaborate closely with cross-functional teams including Field Service Engineers, Applications Specialists, Marketing, and Service Managers to deliver the best outcomes for customers and the business.

Skills

Fluent English

Italian

German (intermediate)

Travel willingness

MS Outlook

Excel

Word

Education

Bachelor's degree or equivalent

Tools

MS Outlook

Excel

Word

Job description

Make a Meaningful Impact

Ready to join a team where your work makes a daily difference in healthcare?

Epredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.

We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.

Title: Service Market Development Representative - Italian and German

Location: Breda

Work Arrangement: Hybrid

Employment Type: Full-Time

Salary: Competitive

Actual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.

The Opportunity

In this role as Service Market Development Representative - Italian and German you will drive service revenue growth by managing customer enquiries, quotations, contracts, and identifying new business opportunities within your territory. You will build strong customer relationships, develop and execute growth plans, maintain a healthy sales pipeline, and collaborate with cross-functional teams to deliver outstanding customer outcomes while supporting commercial objectives and representing Epredia professionally.

How You'll Make an Impact

• Manage customer enquiries, quotations and invoicing, service contracts, warranty conversions, and identifying new revenue opportunities within your territory.
• Build strong relationships with customers and key decision-makers, acting as a trusted partner while delivering exceptional service and handling escalations when needed.
• Negotiate service agreements and pricing, support tenders and contract documentation, monitor market and competitor activity, and represent Epredia professionally at every customer interaction.
• Develop and execute territory growth plans, maintain a healthy sales pipeline, and proactively engage customers through phone-based sales activities.
• Collaborate closely with cross-functional teams including Field Service Engineers, Applications Specialists, Marketing, and Service Managers to deliver the best outcomes for customers and the business.

Bring your Expertise

Required Qualifications:

• Bachelor's degree or equivalent professional experience
• 1+ year of experience in sales or customer service
• Fluent English and Italian
• Intermediate, conversational level of German
• Strong computer skills, including MS Outlook, Excel, and Word
• Willingness to travel to customer sites and industry exhibitions as needed
• Strong organizational, communication, and relationship-building skills, with the ability to work independently, manage multiple priorities, and deliver consistent results.

Additional Experience That Could Help You Succeed

• Sales experience in the healthcare or technical industry
• Bachelor's degree in a science-related field or business management
• Experience with ServiceMax and SAP (or other ERP system)

What We Value @ Epredia

At Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.

Benefits @ Epredia

• Competitive salary with annual salary reviews
• Annual performance bonus and incentive opportunities
• 28 days of annual leave, plus 6.5 additional ADV days
• Additional annual leave entitlement based on age and length of service
• 8% holiday allowance
• Travel allowance or full public transport reimbursement
• Enhanced pension scheme
• Employee Assistance Programme, including access to Lyra Wellbeing support
• Discounted collective health insurance
• Enhanced family-friendly policies, including parental leave provisions
• Six weeks of fully paid adoption leave

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.