Bilingual Service Support Specialist — Remote

1208 Epredia Netherlands BV; Breda; Hybrid; EUR 35,000 - 48,000; Full time

Job summary

1208 Epredia Netherlands BV, based in Breda, is seeking a Service Support Representative to join a cross-regional team. You will coordinate service activities, act as the main contact for customers, and support field service dispatch and contract billing.

The role requires fluency in German, Italian, and English, experience with SAP/ServiceMax and Salesforce, and strong organizational skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Fluency in German, Italian and English is required.
• Bachelor's degree in Business or related field preferred.
• Experience with ERP systems (SAP or ServiceMax) and CRM tools (Salesforce) is strongly preferred.

Responsibilities

• Coordinate with internal teams to deliver high-quality service.
• Act as main point of contact for customers and manage relationships.
• Dispatch field service calls and support contract billing per terms.
• Prepare responses to service tenders and ensure documentation is complete.
• Maintain accurate data and generate performance reports.

Skills

Fluency in German

Fluency in Italian

Fluency in English

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree in Business or related field

Tools

SAP

ServiceMax

Salesforce

Job description

1208 Epredia Netherlands BV, based in Breda, is seeking a Service Support Representative to join a cross-regional team. You will coordinate service activities, act as the main contact for customers, and support field service dispatch and contract billing.

The role requires fluency in German, Italian, and English, experience with SAP/ServiceMax and Salesforce, and strong organizational skills to manage multiple priorities in a fast-paced environment.