German-Speaking Customer Care Specialist – Hybrid

1208 Epredia Netherlands BV; Breda; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Annual leave 28 days + 6.5 ADV

8% holiday allowance

Travel allowance

Enhanced pension

Employee Assistance Programme

Résumé du poste

Epredia in Breda, Netherlands, is seeking a Customer Care Specialist who will provide operational and commercial support to distributors and sales partners, ensuring efficient processing of orders and timely communication.

The role requires fluency in English and German, strong organizational skills, and the ability to collaborate with Order Management, Logistics, and Finance to drive customer satisfaction and business growth.

Qualifications

• Fluency in English and German required.
• Organizational and time management skills.
• Analytical mindset with ability to interpret metrics.

Responsabilités

• Process and monitor customer orders from receipt to delivery with regular status updates.
• Prepare shipment documentation such as pro forma invoices and warranties.
• Support sales partners with enquiries, quotations, and product information.
• Build strong relationships with customers and internal stakeholders while resolving issues.
• Ensure compliance with Health & Safety, Data Protection, and cybersecurity policies.

Connaissances

Fluent English

Fluent German

Outils

SAP

Description du poste

Epredia in Breda, Netherlands, is seeking a Customer Care Specialist who will provide operational and commercial support to distributors and sales partners, ensuring efficient processing of orders and timely communication.

The role requires fluency in English and German, strong organizational skills, and the ability to collaborate with Order Management, Logistics, and Finance to drive customer satisfaction and business growth.