Remote CSM: Hospitality SaaS Adoption & Growth

Jobgether SRL; Netherlands; Remote; EUR 60,000 - 95,000; Full time

Benefits offered by this job

Fully remote environment

Apple/Windows equipment provided

International team

Job summary

Jobgether SRL seeks a Customer Success Manager based in the Netherlands to own the post-implementation journey for international customers. You will drive adoption, engagement, and retention in a fully remote, AI-driven scale-up, collaborating with Account Management, Product, Support, Sales, and Professional Services to deliver value.

You will monitor health metrics, manage c-NPS, run training sessions, and maintain Salesforce records while coordinating with internal teams to mitigate risks and

Qualifications

• 3+ years in hospitality or events, customer-facing role
• Strong stakeholder management with senior stakeholders
• Fluent English and another language (German/French/Spanish)
• Experience supporting change management and adoption of new tools/processes
• Excellent organizational skills and ability to manage multiple relationships remotely

Responsibilities

• Own the post-implementation customer journey through renewal.
• Serve as primary contact for adoption and outcomes across IT, marketing, sales, operations, and senior management.
• Develop and execute success plans for priority accounts to maximize product value.
• Proactively manage a portfolio of B2B customers to drive adoption and retention.
• Establish regular business reviews and stakeholder meetings to track progress.
• Monitor health indicators, usage metrics, and support trends to identify risks and opportunities.
• Lead c-NPS activities including planning, tracking, and follow-ups with promoters/detractors.
• Coordinate training sessions, webinars, and product communications to drive adoption.
• Maintain accurate records in Salesforce and internal systems.
• Identify at-risk accounts and coordinate cross-functional resolution efforts.
• Communicate health and renewal risks to Account Management for forecasting.
• Provide feedback to Product/Support for usability issues and improvements.
• Identify expansion opportunities and coordinate with Account Management for next steps.

Skills

Hospitality/Events experience

Stakeholder management

Change management

Organizational skills

English + another language

Communication skills

Remote collaboration

Tools

Salesforce

Job description

Jobgether SRL seeks a Customer Success Manager based in the Netherlands to own the post-implementation journey for international customers. You will drive adoption, engagement, and retention in a fully remote, AI-driven scale-up, collaborating with Account Management, Product, Support, Sales, and Professional Services to deliver value.

You will monitor health metrics, manage c-NPS, run training sessions, and maintain Salesforce records while coordinating with internal teams to mitigate risks and